Retail Key Holder

FashionUnited; New York (NY); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive pay raises

Employee discounts on Skechers gear

Flexible schedules

On-the-job training

Career advancement

Benefits & perks to be reviewed

Job summary

Skechers is seeking a Floor Leader (Key Holder) in a retail setting. You will oversee daily operations, mentor staff, and support sales goals while maintaining Skechers’ premium shopping environment.

The role offers on-the-job training, opportunities for advancement within a global brand, and flexible scheduling. Starting pay begins at $19.12 per hour with regular increases as you grow in the role.

Qualifications

• Experience in customer-facing retail or service environment is preferred.
• Ability to lead a team and drive store metrics.
• Strong communication and conflict-resolution skills.
• Willingness to work varied shifts including evenings/weekends/holidays.

Responsibilities

• Deliver expert product advice and ensure customers leave with the right fit and great experience.
• Supervise daily store operations, open/close procedures, and uphold security standards.
• Mentor team members to develop entry-level retail skills across service, sales, and operations.
• Contribute to achieving store and personal sales targets using effective selling techniques.
• Execute merchandising plans, restock, and maintain store cleanliness to improve shopping experience.
• Oversee stock and inventory in collaboration with store management.

Skills

Customer service leadership

Team mentorship

Sales techniques

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

WHO WE ARE:

Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE:

As a Key Holder, better known as a “Floor Leader,” at Skechers, you’ll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you’ll oversee daily operations, support sales goals, and help maintain the store's premium shopping environment. Whether you're looking to advance your Retail Manager career, refine your skills as a Key Holder, or grow into a Retail Management role, this opportunity offers room to thrive within the Skechers global brand.

COMPENSATION RATE

STARTING RATE:

$19.12

HOURLY RANGE

$19.12 -$20.29

BENEFIT HIGHLIGHTS:

• Competitive pay with regular increases.

• Generous discounts on Skechers footwear, apparel, and accessories (including exclusive Friends and Family discounts!).

• Flexible schedules to support work-life balance.

• On-the-job training to strengthen skills in Retail Leadership Roles, Customer Service Management, and store operations.

• Opportunities for career advancement in Retail Management with a global brand like Skechers.

• Additional Benefits & Perks to be reviewed during the interview process.

WHAT YOU WILL DO:

• Customer Service Management : Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience .

• Retail Leadership Role : Supervise daily operations, including store opening and closing procedures as required , ensuring security protocols and excellent operational standard s .

• Team Leadership : Mentor and support team members to grow their skills in entry-level retail that include customer service , sales, and daily operations .

• Sales and Goals : Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.

• Store Operations : Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.

• Retail Supervisor Duties : Oversee stock and inventory routines while collaborating with store management to address operational needs.

• Problem Solving : Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

WHAT WE NEED FROM YOU:

• Ability to work a varied schedule, including evenings, weekends, and holi d ays.

• Problem solving skills to resolve any issues that may arise in-store.

• Highly organized to manage inventory, staffing, and other operational tasks .

• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.

• Comfortable mentoring team members and communicating with all levels of the store team.

• Acts with a sense of confidentiality and urgency.

R EQUIREMENTS :

• High school diploma or equivalent preferred but not required .

• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in r etail, restaurant, or hospitality industry is preferred but not required .

• Sales skills to drive revenue growth and meet targets .

• Excellent communication skills in written, verbal and interpersonal skills .

• Must be at least 18 years of age at time of application .

Step into y our next retail career with Skechers!

About Skechers

Skechers, a global Fortune 500® company, developsand markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity

Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [e-mail].
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

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