Retail Key Holder

Kendra Scott, LLC; Bridgewater Township (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Kendra Scott, LLC is seeking a dedicated Key Holder to support the Store Leadership Team and deliver WOW guest experiences. You will assist with daily operations, contribute to training, and motivate Stylists, while upholding the brand's culture and values.

Ideal candidates have retail experience and a passion for fashion, with strong communication skills and a willingness to work flexible hours, including evenings and weekends.

Qualifications

• Retail and/or customer service experience required.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Strong problem-solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.
• Genuine enthusiasm for fashion and helping others develop personal style.
• Growth mindset and willingness to learn and embrace new ideas.
• Passion for giving back and serving the community.
• Shared appreciation for Family, Fashion and Philanthropy values.

Responsibilities

• You’re Customer Focused: model WOW service with a customer-first mentality and train Stylists to ensure WOW experiences.
• Drive sales by maximizing store productivity and building guest connections through WOW experiences.
• Build networks by supporting brand awareness through philanthropic efforts and community initiatives.
• Instill trust by maintaining store safety standards and adhering to asset protection policies.
• Communicate effectively with guests to educate them on product details and personal style.
• Be nimble, flexible across Salesfloor, Color Bar, Events, and Back of House.
• Collaborate with team to provide WOW experiences for all guests.
• Take action to resolve guest concerns and pursue opportunities with urgency and energy.
• Display courage with clear goals and ongoing feedback.
• Must be over the age of 18 and able to lift 50 lbs and stand for long shifts.

Skills

Retail experience

Customer service

Communication skills

Sales orientation

Job description

We are a fashion-lifestyle brand of big dreams, colorful confidence and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the‑art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

As a Key Holder, you support the Store Leadership Team by rocking out strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience! You assist with daily operations of the store as needed. You give input on training, motivating, and celebrating Stylists and team members. You have a passion for driving stellar results and amplifying our brand purpose. Most importantly, you represent the Kendra Scott culture uniquely and positively!

Your Responsibilities

• You’re Customer Focused! You model and teach WOW service with a "customer is our boss" mentality. You use the WOW Service Principles to connect with every guest and make a Difference in their Day! You take pride in training and developing Stylists to ensure they provide WOW experiences. You go above and beyond to ensure all guests feel welcome and seen.
• You Drive Results: As an emerging leader you are learning the importance of driving sales by maximizing overall store productivity and building guest connections through WOW experiences.
• You Build Networks: You assist in finding ways to build brand awareness through philanthropic efforts and other community initiatives. You help achieve event and giveback goals. You believe in our impact and want others to know more!
• You Instill Trust:You ensure store safety standards are maintained, you're committed to Asset Protection standards, you adhere to Kendra Scott policies and procedures, and you do the right thing - always.
• You Communicate Effectively: Guests and team members come to you to educate them on product details and personal style. You are an expert at making product suggestions to fit their needs.
• You are Nimble:You thrive no matter where you are, and can easily flex between the Salesfloor, Color Bar™, Events, and Back of House as needed. You are curious and flexible. You learn from the past, and do not shy away from trying new things.
• You Collaborate: You're always willing to support your team in providing WOW experiences for all guests, even behind the scenes. You share ideas and are open to other's viewpoints to create mutual accountability, trust, and commitment.
• You Take Action:Making a Difference in your guest's day is your priority. You proactively resolve concerns to ensure guest experiences are always positive. You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• You Display Courage:You challenge yourself and others with clear, attainable goals and consistently provide ongoing feedback through real-time coaching. You are comfortable with tough situations, and you find ways to help others succeed. You care personally about people, and you challenge them directly to achieve greatness!
• Must be over the age of 18
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts

Our Ideal Candidate Has

• Retail and/or customer service experience is required
• Genuine passion for providing exceptional customer service and developing customer relationships
• Strong problem-solving skills and a positive attitude under pressure
• Strong organizational and communication skills
• Genuine enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces for the perfect look
• A growth mindset: strong desire to learn, grow, and embrace new ideas
• A genuine passion for giving back and serving the community
• A shared appreciation for our core values of Family, Fashion and Philanthropy
• Must be available to work at least 30 hours per week, including nights and weekends
• Ability to accommodate a changing schedule

We are an equal opportunity employer and value diversity at our company.