Retail Key Holder

PLANET AID INC; Baltimore (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

2 weeks paid vacation

7 paid holidays

2 floating holidays

Health, dental and vision insurance (8

Job summary

Planet Aid in Baltimore is seeking a Retail Key Holder to support daily store operations and ensure a positive shopping experience. You will assist team leads and management with opening and closing duties, security checks, deposits, and routine administrative tasks.

This role emphasizes customer service, staff training, loss prevention, and executing selling initiatives. You will communicate policies, maintain morale, and help drive the store’s sales plan.

Qualifications

• High School Diploma or equivalent and 1 year of retail management and 6 months of supervisory experiences is preferred.

Responsibilities

• Perform opening/closing duties, including cash reconciliation, bank deposits, safety inspections, etc.
• Maintain a consistent high level of customer service and productivity on the sales floor and in production.
• Participate in training new employees.
• Protect company assets by following loss prevention procedures and training staff on them.
• Lead daily selling activities and assist with the store's sales plan (MOD).
• Ensure company/store policies and SOPs are communicated and followed.

Skills

Customer service

Leadership

Cash handling

Retail management experience

Supervisory experience

Education

High School Diploma or equivalent

Job description

The Retail Key Holder will be an integral part of the store's daily operations, responsible for ensuring a positive shopping experience for customers. The Key Holder supports team leads and store management by performing opening and closing operations, including security checks, administrative tasks, and deposit management.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other responsibilities may be assigned):

• Maintain a consistent high level of customer service and productivity working both on the sales floor and in production
• Participate in training new employees
• Performs all opening/ closing duties, including cash reconciliation, bank deposits, safety inspections, etc.
• Maintain an open and positive relationship with store management team.
• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly.
• Maintain employee attitude and morale by recognizing co-worker’s performance and service; inspire employees so that each person contributes to the productivity of the store.
• Process damaged and defective goods in a timely and accurate manner.
• Protect company assets by following and loss prevention procedures; train staff on same.
• Models and ensures all policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed
• Works as a part of a high-perming team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as (MOD)
• Other duties as assigned.

Requirements

EDUCATION and/or EXPERIENCE:

High School Diploma or equivalent and 1 year of retail management and 6 months of supervisory experiences is preferred.

PHYSICAL DEMANDS:

• Continually able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention.
• Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising.
• Ability to regularly perform store maintenance items: sweep, vacuum, empty trash, clean.
• Ability to safely lift boxes up to 55 lbs.

We believe great work deserves great perks. At Planet Aid, we’ve got you covered with benefits that support both your life and your future:

• Time to recharge: Enjoy 2 weeks of paid vacation, 7 paid holidays, plus 2 floating holidays you can use when you want!
• Health comes first: Medical, dental, and vision insurance — and we cover 80% of the premium!
• Plan for the future: 401(k) with company match up to 3%!