Retail Key Carrier Full Time

The TJX Companies; Memphis (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Key Carrier to enhance the customer experience and lead store operations. This role requires a proactive individual who can adapt to changing needs while maintaining high standards of service. You'll be responsible for creating a positive atmosphere, ensuring compliance with policies, and coaching team members. This position offers a unique opportunity to grow your career in a dynamic retail environment, where every shift brings new challenges and rewards. Join a collaborative team that values inclusivity and personal growth, making a meaningful impact in the retail space.

Benefits

Competitive Compensation

Weekly Paychecks

Associate Discount

TJX Associate Assistance Programs

Inclusive Team Environment

Qualifications

• Open availability, including nights and weekends is essential.
• One year retail and 6 months of leadership experience needed.

Responsibilities

• Create a positive customer experience and address service issues.
• Ensure team adherence to operational procedures and labor laws.
• Act as Manager on Duty and provide coaching to Associates.

Skills

Customer Service

Teamwork

Leadership

Flexibility

Organizational Skills

Coaching

Problem Solving

Education

High School Diploma

Retail Experience

Leadership Experience

Tools

Company Standard Software

Job description

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes: Marshalls Store 1138 || 7660 Polo Grounds Blvd || Memphis || TN || 38125

Opportunity:

Contribute To The Growth Of Your Career.

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.

Responsibilities:

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty in adherence with company policy and procedure
• Ensures store team performs tasks and daily activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies in order to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed in accordance with company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
• Provides and accepts ongoing recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs during customer interactions
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and supports maintenance of a risk-free environment
• Performs other duties as assigned

Who We Are Looking For:

• Open availability, including nights and weekends
• Flexible schedule to support business needs
• Team player, working effectively with peers and supervisors to accomplish tasks
• Ability to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Ability to effectively coach, delegate, and follow-up on multiple people/tasks
• Works effectively with peers and supervisors to accomplish tasks
• Ability to act quickly under challenging circumstances
• Capable of balancing multiple tasks at one time
• Strong organizational skills with attention to detail
• One year retail and 6 months of leadership experience

A Few More Reasons to Love TJX:

• Competitive Compensation
• Weekly Paychecks
• Associate Discount
• TAAP – TJX Associate Assistance Programs
• Be a part of an inclusive team

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

About the company

The TJX Companies, Inc. is an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts.