Retail Key Carrier Coordinator Full Time

Winners Merchants International, L.P.; Troy (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Paid holidays

Job summary

Marshalls at TJX Companies in Troy, MI seeks a Key Carrier who helps lead store operations and delivers exceptional customer service. This role alternates with responsibilities of a Coordinator, including supervision and coaching of Associates, while maintaining store procedures and staffing coverage.

Open availability is required, including nights and weekends, and prior retail leadership experience is preferred to excel in a fast-paced, service-driven environment at Marshalls in Troy.

Qualifications

• 1 year retail experience or more required.
• 6 months leadership experience or more required.
• Demonstrated customer service skills and teamwork.
• Able to work flexible schedule incl. nights and weekends.

Responsibilities

• Create a positive customer experience.
• Provide coaching to Associates and address issues.
• Act as Manager on Duty following company policies.
• Ensure adherence to labor, safety and store procedures.
• Communicate priorities to management and team.

Skills

Retail experience

Leadership experience

Customer service

Flexibility

Job description

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Benefits:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses.

Eligible Benefits:

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance.

Applicants with arrest or conviction records will be considered for employment.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.

TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

2029 West Maple Road

Location:

USA Marshalls Store 0849 Troy MI

This position has a starting pay range of USD $16.25 to $16.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.