Retail IT Lead for Multi-Location Growth

Subdued; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Subdued is expanding its U.S. presence and seeks an IT Specialist to be the primary IT resource for corporate offices and retail locations.

You will ensure employees have the technology, equipment, and support needed to work efficiently while shaping IT processes as the company grows. The role emphasizes problem-solving, technical support, and building scalable processes in a fast-paced retail environment, with collaboration across HQ and retail teams, and potential Italian collaboration for

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2–4 years of IT support or technical support experience.
• Experience supporting Windows, macOS, Google Workspace, mobile devices, and basic networking.
• Retail technology or POS system experience is a must.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Comfortable working independently while supporting multiple locations.

Responsibilities

• Serve as the primary point of contact for day-to-day IT support across corporate and retail locations.
• Troubleshoot hardware, software, printers, Wi-Fi, email, and general technology issues.
• Provide timely support to employees both remotely and in-person.
• Set up, configure, and deploy laptops, iPads, printers, mobile devices, and other technology equipment.
• Manage inventory of all IT assets, including tracking equipment, warranties, and replacements.
• Coordinate the ordering and replacement of technology equipment as needed.
• Create and manage employee accounts, passwords, and system access.
• Assist with Google Workspace administration, including Gmail, Drive, Meet, and related apps.
• Support store technology, including POS systems, payment terminals, printers, and other retail hardware.
• Assist with technology setup for new store openings.
• Work with store teams to resolve technology issues quickly and minimize business disruption.
• Coordinate with external IT vendors, internet providers, and tech partners as needed.
• Escalate technical issues to HQ or third-party providers when appropriate.
• Maintain basic documentation for IT equipment, user guides, and internal procedures.
• Help establish simple, scalable IT processes that support growth of the U.S. business.
• Ensure devices remain updated with approved software and security updates.

Skills

Troubleshooting

Customer service

Communication

Organization

Independent work

Multi-location support

Education

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Windows

macOS

Google Workspace

Mobile devices

Basic networking

POS system experience

Job description

Subdued is expanding its U.S. presence and seeks an IT Specialist to be the primary IT resource for corporate offices and retail locations.

You will ensure employees have the technology, equipment, and support needed to work efficiently while shaping IT processes as the company grows. The role emphasizes problem-solving, technical support, and building scalable processes in a fast-paced retail environment, with collaboration across HQ and retail teams, and potential Italian collaboration for