Retail Hardware Manager: Lead, Train & Drive Sales

Ace Hardware; Colorado; On-site; USD 48,000 - 62,000; Full time

Job summary

Ace Hardware is seeking qualified retail managers including store manager, operations manager and assistant manager to be responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge.

An effective manager maximizes productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service

Qualifications

• Minimum of 5 years retail management experience.
• Strong leadership and analytical skills.
• Superior customer service skills.
• Ability to lead and develop others.
• Flexible hours including evenings, weekends and holidays to meet the needs of the business.

Responsibilities

• Train, coach and develop associates using our S.A.L.E.S. process.
• Implement the marketing strategy to include in-store promotions, local and national advertising and events, visual merchandising and a high level of housekeeping
• Resolve customer and employee issues in a timely and satisfactory manner
• Lead associate team to meet and exceed store goals
• Be proficient in all store technology including POS system
• Develop ideas to increase store traffic, implement and execute those ideas at retail
• Monitor daily cash reports, employee scheduling, progressive discipline, product ordering, inventory management and operational efficiencies

Skills

Retail management

Customer service

Leadership

Communication skills

Analytical skills

Tools

POS system

MS Word

MS Excel

Job description

Ace Hardware is seeking qualified retail managers including store manager, operations manager and assistant manager to be responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge.

An effective manager maximizes productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service