Retail Guitar Repair Tech

Guitar Center; Erie (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Employee discount

Tuition reimbursement

Job summary

Guitar Center in Illinois is seeking a Repair Technician to service customer-owned guitars with craftsmanship and care. You will work with a team to diagnose issues, perform repairs, and ensure parts and tools are properly used.

You will maintain store gear, complete warranty work, and contribute to a positive customer experience through quality repairs and knowledgeable, friendly service. The role emphasizes accuracy and safety in all tasks.

Qualifications

• Experience repairing guitars or stringed instruments.
• Ability to interact with customers and explain repairs clearly.
• Attention to detail in workmanship and documentation.

Responsibilities

• Interact with customers to provide a positive experience.
• Service customer-owned instruments with craftsmanship.
• Maintain store gear and complete warranty repairs.
• Handle additional duties as assigned.

Skills

Guitar repair knowledge

Customer service

Attention to detail

Communication

Tools

Basic repair tools

Job description

Why Guitar Center?

Here’s just some of the rewards:

• Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.

A few special characteristics that make our Repair Technicians successful :

• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Training: Able to effectively train learners and communicate info and techniques so that they are retained.

As our Repair Technician, you will:

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store owned gear, as requested.
• Complete warranty repair work.
• Additional duties as assigned.

Requirements:

• Skilled understanding of repairing Guitars.

Preferences:

• Foundational product knowledge on Guitar Center products

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job related requirements.

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