Retail & Guest Services Lead — Arcade & Events

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 45,000 - 55,000; Full time

Job summary

A recreational facility seeks an Assistant Manager for Retail, Guest Services, and Arcade in Erie County, PA. This role requires overseeing daily operations, inspiring a high-performance team, and ensuring an exceptional guest experience. Key responsibilities include managing retail staff, handling customer complaints, and coordinating events. Ideal candidates have three years of leadership experience and some college coursework in a relevant field. The position involves working in varying conditions and schedules, including nights and weekends.

Qualifications

• Minimum three years of leadership experience, preferably in retail.
• Ability to manage staff and improve customer satisfaction.

Responsibilities

• Assist in daily operations of retail and guest services.
• Supervise guest services staff and ensure quality of service.
• Coordinate entertainment events and schedules.

Skills

Leadership

Customer Service

Conflict Resolution

Inventory Management

Education

Some college coursework in business, finance or management

Job description

A recreational facility seeks an Assistant Manager for Retail, Guest Services, and Arcade in Erie County, PA. This role requires overseeing daily operations, inspiring a high-performance team, and ensuring an exceptional guest experience. Key responsibilities include managing retail staff, handling customer complaints, and coordinating events. Ideal candidates have three years of leadership experience and some college coursework in a relevant field. The position involves working in varying conditions and schedules, including nights and weekends.