Retail Golf Services Associate

PGA Tour Superstore; Raleigh (NC); Vor Ort; USD 21.000 - 23.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

401(k) company-matching

Vacation time

Merchandise discount

Bonus opportunities

PGA/LPGA membership dues reimbursement

Zusammenfassung

PGA TOUR Superstore in Raleigh is seeking a Club Services Associate to perform golf club services (re-gripping, re-shafting, loft/lie adjustments) and front-end operations. You will engage customers, maintain merchandise presentation, and document service orders for inventory management.

The role requires standing, lifting up to 30 lb, and flexible hours including nights and weekends. The position offers hourly pay of 15.00–17.00 USD and opportunities to grow within a family-oriented, diverse

Qualifikationen

• Strong listening and interpersonal skills with clear written and verbal communication, able to communicate cross-functionally.
• Basic computer skills with Microsoft Office Suite.
• Able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• 2+ years in retail materials handling, club repair or similar experience preferred.
• Must be able to stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends and holidays.
• Ability to quickly learn business acumen with proactive drive for results.
• Demonstrate strong self-accountability.

Aufgaben

• Engage with customers and deliver world-class service, building lasting relationships.
• Execute all Club Services including re-gripping, re-shafting, loft and lie measurements/adjustments.
• Perform Front-End operations such as returns, exchanges, gift cards, discounts and promotions.
• Maintain premier merchandise presentation to drive sales and customer experience.
• Ensure Club Services and Front-End areas and equipment are maintained and operational.
• Communicate repair options, costs, and timelines clearly to customers.
• Assess and diagnose golf club issues to determine necessary repairs.
• Document repair orders and track progress in the Golf & Tennis Services App.

Kenntnisse

Communication

Computer

Organization

Experience

Physical ability

Schedule

Business acumen

Accountability

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

15.00 - 17.00 USD Hourly

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re-gripping, re-shafting, loft and lie adjustments, and front-end operations like returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and Customer experience, ensuring all areas are operational and well-kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.

Key Responsibilities:

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
• Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintaining the Club Services Desk and surrounding area in a clean, professional presentation at all times.
• Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
• Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required:

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: 2+ years in retail materials handling, club repair or similar experience preferred.
• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits & Perks

At PGA TOUR Superstore, we believe great work should come with great benefits. We offer a range of programs and perks designed to support our associates at work and beyond.

Benefits and perks for eligible regular associates may include:

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates
• Company-matching 401(k) retirement plan
• Vacation time
• Associate merchandise discount
• Performance-based bonus opportunities for eligible full-time and part-time associates
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.