Retail Golf Services Associate

PGA TOUR Superstore; Cupertino (CA); Sur place; USD 24 000 - 34 000; Temps partiel

Résumé du poste

PGA TOUR Superstore in Cupertino, CA is seeking a part-time Retail Golf Services Associate to engage customers and perform club services including re-gripping, re-shafting, and loft/lie adjustments. You will handle returns, exchanges, gift cards, and loyalty rewards while maintaining a premiere merchandise presentation to enhance sales and customer experience.

The role requires strong communication, basic computer skills, and the ability to stand for long periods with a flexible schedule

Qualifications

• Strong listening and interpersonal communication skills.
• Basic computer skills with Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines.
• High School Diploma or equivalent.
• 2+ years in retail materials handling, club repair or similar experience preferred.
• Must be able to stand for extended periods, climb a ladder, and lift a 30 lb. box.
• Flexible schedule including nights, weekends, and holidays.

Responsabilités

• Engage with every Customer and provide world-class service using PGATSS Service behaviors.
• Perform Club Services such as re-gripping, re-shafting, loft and lie measurements/adjustments.
• Handle front-end operations like returns, exchanges, gift cards, and loyalty rewards.
• Maintain premier merchandise presentation to drive sales and customer experience.
• Document service orders and communicate repair options, costs and timelines clearly.
• Maintain Club Services Desk and surrounding area in a clean, professional presentation.

Connaissances

Communication

Computer

Organization

Business Acumen

Accountability

Formation

High School Diploma or equivalent

Description du poste

## Retail Golf Services AssociateApply: Cupertino, CA: Part time: Posted Today: JR795218.50 - 21.25 USD Hourly**Overview**At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.**Position Summary**Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re-gripping, re-shafting, loft and lie adjustments, and front-end operations like returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and Customer experience, ensuring all areas are operational and well-kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.**Key Responsibilities:*** Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.* Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.* Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.* Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.* Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.* Demonstrate a culture of ethical conduct, safety, and compliance across all departments.* Maintaining the Club Services Desk and surrounding area in a clean, professional presentation at all times.* Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.* Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.* Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.* Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.* Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.* Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.**Qualifications and Skills Required:*** *Communication:* Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.* *Computer:* Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.* *Organization:* Candidates must be able to organize multiple priorities to meet deadlines and objectives.* *Education:* High School Diploma or equivalent.* *Experience:* 2+ years in retail materials handling, club repair or similar experience preferred.* *Working Conditions and Physical Demands:* Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.* *Schedule*: Must be able to maintain flexible availability, including nights, weekends, and holidays.* *Business Acumen*: Ability to quickly learn business acumen with appropriate training.* *Accountability*: Candidates should demonstrate strong self-accountability and a proactive drive for results.