Retail Golf Equipment Sales Lead - Key Holder

DICK'S Sporting Goods; Lexington (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Key Carrying Lead to act as the in-store expert for their department and uphold brand standards while delivering exceptional customer service.

Under the guidance of store management, you’ll lead by example, coach teammates, and plan daily assignments, ensuring safe operations and adherence to policies. You’ll contribute to a positive, inclusive store environment and help drive sales and team performance.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up to 15–35 lbs repeatedly.
• Ability to stand or walk extended periods.
• Ability to work at heights with ladder or platform.
• Ability to perform repetitive motions for short periods.

Responsibilities

• Directly impacting brand standards and teammate experience.
• Lead in-store teams to deliver the best service to customers.
• Plan and organize 30-day workforce and daily assignments with store leadership.
• Coach teammates and foster a people-first culture.
• Assist with hiring, onboarding, and store training.
• Maintain loss prevention and safety procedures and policies.

Skills

Flexible availability

Retail experience

Customer service

Physical stamina

Stand/walk long periods

Job description

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The Key Carrying Lead has a direct impact on both the execution of brand standards as well as theteammate experience. With the guidance of the Assistant Store Manager and Store Manager, the KeyCarrying Lead is the in-store expert of their business / department. The Lead is focused on deliveringthe best service to our customers as well as providing direction to teammates. Their ability to lead byexample, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammatesis how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and departmenttours.
• Builds a people-first culture by connecting with every teammate in the store to build mutualtrust, respect, and contribute to the strong store recognition culture.
• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; includingbuilding an effective approach and align on necessary workforce to execute dailyassignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs andprocesses are executed daily, and tasks are delegated based on their priority level.
• Assists the store leadership team with general supervision in the store in accordance withCompany policies and procedures, including opening and closing the store, performing FrontEnd and Cash Office functions, and processing firearms sales in compliance with State andFederal regulations, where applicable.
• Upholds company merchandising and presentation standards by following established floorsets, signage requirements, price changes, inventory presentation and replenishmentstandards, etc.
• Assists with training teammates on company procedures and programs; this includesonboarding new teammates and cross-training current teammates.
• Maintains company loss prevention standards and controls in their department.
• Prioritizes coaching and developing oneself and others; provides hands-on coaching andteaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, LossPrevention, etc.).
• Leads by example to support the vision of the organization and store by helping teammatesunderstand how their responsibilities directly align to the common purpose, organizationalgoals, and delivering an exceptional shopping experience.
• Creates an inclusive store environment where everyone (teammates & athletes) feelswelcome and safe and is treated with respect.
• Adhere to established policies and procedures related to safety, loss prevention and standardoperating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

QUALIFICATIONS:

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, orplatform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).