Retail Generalist Associate - Castle Rock Store

Goodwill of Colorado; Castle Rock (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Benefits package

Paid time off

Job summary

Goodwill of Colorado seeks an Associate II, Retail Generalist, to support multiple departments in stores, including donation processing, pricing, and customer service. The role blends production-like tasks with active work on the sales floor, requiring strong attention to detail and a helpful attitude toward donors and customers.

The candidate will rotate through areas, assist with cash handling, and back up various departments as needed.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of retail, product placement, or merchandising experience desired.
• 1 year of cash handling preferred.
• Attention to detail and ability to adapt to changing schedules.
• Ability to obtain certification for equipment via OJT.
• Eligible for Daily Pay benefit.

Responsibilities

• Assist with donation receiving and processing, and ensure items are sorted by quality and value.
• Operate cash registers and handle POS transactions with accuracy.
• Provide excellent customer service and answer product questions on the sales floor.
• Keep sales floor and backroom organized, stocked, and clean.
• Support E-Commerce product processing and ensure timely movement to online channels.

Skills

Cash handling

Retail experience

Customer service

Attention to detail

Equipment certification

Education

High School diploma or equivalent

Job description

Please Note: This position will be posted through 9/18/2026*.

Job Details

Description

Please Note: This position will be posted through 9/18/2026*.

Pay: $17.45 Hr.

Full-Time Positions are available. Please tell us about your availability.

Goodwill of Colorado is seeking candidates with production (for example retail, restaurant, hospitality, production, manufacturing or similar industries) as well as cash handling experience to become our Retail Generalist Associates. Career growth opportunities are prevalent within Goodwill of Colorado. Grow your experience while serving your community!

Job Summary

The Associate II, Retail Generalist, will have existing knowledge in retail products, merchandising, pricing, and quality inspection. Acting as a back-up for all areas within the retail store, the Retail Generalist could be performing multiple tasks in different departments on any given day. These tasks include but are not limited to: donation receiving, material handling, processing both hardline and softline goods, working the sales floor, and operating the cash registers. The Retail Generalist will work both in a production environment as well as being active on the sales floor. The Retail Generalist will have contact with customers and will need to provide excellent customer service displaying an “Attitude of Gratitude” in order to support the mission of the organization.

Essential Functions

• Crosstrain in other departments/areas and act as back-up for other areas as required.
• Work closely with department supervisors to determine which areas are short-handed with staff or in meeting retail store goals.
• Accept donations from customers, to include loading/unloading of product ensuring that every item is handled with care to show respect to the donor and for the item.
• Sort and inspect donated items making decisions on quality and value of product, pricing it accordingly, and researching value as necessary.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
• Ensure that the sales floor is well stocked with product(s) according to retail store policies and procedures.
• Provide accurate cashier transactions and a balanced cash drawer with minimal errors using a computer-based point-of-sales system.
• Assist customers with product questions while providing excellent customer service.
• Ensure the production and sales floor areas are well organized, stocked, and clean to ensure store presentation and shop ability.
• Ensure E-Commerce products are processed accurately and moving to E-Commerce efficiently.
• Rotating/pulling old/unsold product(s) from the sales floor ensuring that our product selection is always new.
• Help provide a safe working environment for you, customers, and fellow employees.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• A High School diploma or equivalent is preferred.

Experience

• One (1) year of experience in retail, product placement, or merchandising is desired.
• One (1) year of cash handling is preferred.

Other

• Have a high attention to detail and ability to make decisions.
• Able to adapt to frequently changing work schedules and tasks.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain Powered Equipment Operator certification to safely operate equipment. Ability to operate hydraulic baler. Ability to be walkie stacker and/or forklift certified to safely operate equipment.
• Able to withstand prolonged standing, bending, and lifting up to 8-hours per day.
• Able to lift up to 75lbs, use a dolly and pallet jack as required.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers.

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

• Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings.
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.
• Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 506 - Associate II, Retail Generalist

Dept Number: Varies – Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

Lifting

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

Carrying

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

Pushing/Pulling - FREQUENTLY

Reaching

Above Shoulder - FREQUENTLY

At Shoulder - FREQUENTLY

Below Shoulder - FREQUENTLY

Twisting - FREQUENTLY

Bending - FREQUENTLY

Kneeling/Crawling - OCCASIONALLY

Squat - OCCASIONALLY

Climbing

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

Hearing

Continuously

Vision

Visual, close - Continuously

Visual, distant - Continuously

Visual, depth perception - Continuously

Hands/Fingers

Simple grasping - Continuously

Fine Manipulation - Continuously

Repetitive Movements - Continuously

Walking - Continuously

Standing - Continuously

Sitting - OCCASIONALLY

Speaking - Continuously