Retail General Manager Sandro/Maje, Valley Fair/ Stanford Bloomingdales

smcp; Santa Clara (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

SMCP - Sandro, Maje, Claudie Pierlot is seeking a General Manager for a boutique at Valley Fair / Stanford Bloomingdales. You will lead a client-centric team, drive Parisian-inspired service, and manage sales performance while upholding brand standards.

You will recruit, coach, and develop top talent, partner with corporate to implement initiatives, and ensure operational excellence across front and back-of-house to deliver memorable experiences for our clients.

Qualifications

• 2–3+ years of supervisory experience in luxury retail.
• Experience in a commission environment is a plus.
• Strong coaching and people development skills.

Responsibilities

• Lead with vision to foster a high-performing, positive team culture and retention.
• Act as brand ambassador delivering exceptional customer service and clienteling.
• Drive KPIs: conversion, UPT, average basket, appointment sales, and inventory control.
• Oversee front- and back-of-house operations ensuring smooth store performance.
• Collaborate with corporate to implement initiatives and align store strategy.

Skills

Leadership

Coaching

Clienteling

Sales leadership

Communication

People development

Strategic thinking

Team management

Job description

SMCP - Sandro, Maje, Claudie Pierlot

General Manager at Sandro & Maje

Location: Valley Fair / Standford Bloomingdales

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP:

SMCP is more than just a fashion house-it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global .

At SMCP, We Style Happiness at Work-Lead with Passion and Purpose!

As a General Manager , you'll bring leadership, vision, and entrepreneurial spirit to your boutique, driving a dynamic and client-centric environment. With a people-first approach, you'll develop a strong business strategy that touches on People, Product, and Planet-guiding your team to success through empathy, empowerment, and expert coaching. You will lead by example, fostering a culture of confidence, growth, and excellence that inspires your team to achieve their full potential.

What You'll Do:

Leadership & Team Development

• Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.

Customer Experience & Brand Representation

• Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand's identity.
• Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.

Sales Performance & Goal Achievement

• Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
• Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.

Operational Excellence & Efficiency

• Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.
• Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.

Business Strategy & Corporate Collaboration

• Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
• Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.

Who You Are:

• 2-3+ years of prior supervisory experience, preferably in luxury retail management.
• Prior experience managing in a commission environment is a plus
• Prior merchandising experience
• A natural leader with strong coaching, communication, and people development skills.
• Passionate about client relationships and creating a high-touch, personalized shopping experience.
• Results-driven and strategic in decision-