Retail General Manager, Domain

Vuori, Inc.; Austin (TX); On-site; USD 76,000 - 107,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori, Inc. is seeking a Retail General Manager to lead the store’s sales team and embody the Vuori brand values through insightful product knowledge and a positive attitude.

You will guide the team to deliver exceptional customer experiences and uphold Vuori’s standards in service and operations. Responsibilities include optimizing the sales floor, managing inventory, mentoring staff, and building lasting customer relationships.

Qualifications

• Availability for mornings/evenings, 8-hour shifts, 5 days/week, at least one weekend day.
• Able to lead with punctuality and attendance.
• Ability to develop relationships with customers and colleagues.
• Exceptional customer service and ability to build positive experiences.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High ownership, accountability and initiative.
• Eager to develop new skills and respond to feedback.

Responsibilities

• Provide the best customer experience by supporting the sales team.
• Own the sales floor and lead the team to prioritize customer experience.
• Prepare fitting rooms, locate sizes, and give feedback on merchandise.
• Build lasting relationships with customers through follow-ups and event invites.
• Stay informed on new and best-selling products to share with customers and team.
• Motivate the sales team and achieve sales goals in a team-based commission environment.
• Seek product knowledge in fashion and active-wear to serve as an expert.
• Lead projects with focus on customer experience.
• Communicate inventory needs to support business goals.
• Lead shipments processing and inventory management.
• Collaborate with Regional Manager on daily maintenance, sales strategy, community and team management.
• Maintain store daily operations including restocking, merchandising, re-ticketing and cleaning.
• Follow safety standards in opening/closing the store.
• Encourage punctuality and role responsibilities.

Skills

Leadership

Punctuality

Relationship building

Customer service

Multi-tasking

Organizational skills

Communication

Ownership

Initiative

Eagerness to learn

Job description

• Compensation: USD 76,000 - USD 107,000 - yearly

Company Description

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Job Description

The role of Retail General Manager at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences.

What you'll get to do:

• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by contacting them to follow up on purchases, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.

• Motivates sales team and achieve sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal.

• Leads the processing of all shipments of product, as well as inventory management.
• Works with Regional Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of store including restocking product, maintaining visual merchandising, re-ticketing and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Regional Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Qualifications

Who you are:

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Additional Information

Our investment in you:

At Vuori, we’re proud to offer the following to our employees:

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Paid Time Off
• Wellness & Fitness benefits

Base salary ranges from $76,000 to $107,000 annually. Actual base pay offered may vary based on location, skills, experience and qualifications. This position is eligible for additional compensation in the form of a commission estimated to range from $20,000 to $25,000, depending on factors including store performance.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.