Retail General Manager

Stores; Santa Barbara (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

401(k)

Growth opportunities

Job summary

Stores is looking for a General Manager in Santa Barbara, CA to grow total sales and services while leading and motivating associates to create a positive customer experience. The position involves managing sales performance, hiring, merchandising, and maintaining store standards.

The ideal candidate will have 2–4 years of management experience, strong business acumen, and a bachelor's degree preferred. We offer competitive salaries, benefits, and opportunities for growth within our organization.

Qualifications

• 2–4 years of management experience or equivalent skills from an internal development program.
• Ability to lead, coach, and positively influence at all levels.
• Proficient with computers and job-related technology.

Responsibilities

• Grow total sales and services within the location.
• Hire, merchandise, and execute store standards.
• Lead, motivate, and inspire associates.

Skills

Management experience

Leadership skills

Communication skills

Business acumen

Planning and prioritization

Education

High school diploma or equivalent

Bachelor’s degree in Business or related field

Tools

POS systems

Job description

At Office Depot Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

The General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Qualifications & Requirements

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred
• 2–4 years of management experience, or equivalent skills gained through an internal development program
• Strong business acumen and sound judgment with proven people-management abilities
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels, while working both independently and as part of a team
• Excellent verbal and written communication skills
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment
• Proficient with computers, job-related technology, and POS systems for accessing and processing information and merchandise

Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.