Retail General Manager

Story Cannabis Co; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401k

Disability Insurance

EAP

Referral program

Job summary

Story Cannabis Co in Phoenix, AZ seeks a Retail General Manager to oversee daily operations of a busy store, lead a team, manage inventory and ensure compliant, customer-focused service.

You will drive sales, monitor KPIs, train budtenders and shift leads, and maintain store standards, safety, and profitability in a fast-paced cannabis retail environment.

Qualifications

• 3+ years of retail management experience within cannabis industry.
• Verifiable product knowledge of cannabis categories and dosing.
• POS and compliance tools experience required (Dutchie, Metrc).

Responsibilities

• Oversee day-to-day store operations and financial performance.
• Lead and develop budtenders, shift leads, and managers.
• Ensure compliance with state/local guidelines and safety standards.
• Maintain inventory accuracy and cash handling procedures.
• Monitor KPIs and drive sales growth and customer satisfaction.

Skills

Retail management

Team leadership

Budget & financials

Customer service

Education

High School Diploma or GED

Associate Degree preferred

Tools

Dutchie

Metrc

Job description

Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started.

Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time.

Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do.

If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story.

Overview:

The Retail General Manager will oversee the day-to-day operations of a busy retail store, which includes oversight of financials, physical inventory, storage of cannabis, leading a team of employees, and the overall cleanliness & organization of the store.

Responsibilities:

• Maintain a distribution process that is professional and safe for all customers and in compliance with state and local guidelines.
• Ensure all stored cannabis is accounted for and the store has adequate amounts of cannabis for the daily operations.
• Motivate team members, solve problems quickly and effectively, and take intentional steps towards accomplishing goals.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Review store sales goals and KPIs regularly to improve overall operations and financial performance.
• Unpack, sort, count and label merchandise, including items requiring special handling or refrigeration.
• Training and development of budtenders, shift leads, and assistant general managers
• Receive store and inventory supplies.
• Provide exceptional customer service - always going the extra mile.
• Perform other duties as required to successfully meet department and company goals and objectives.

Qualifications & Requirements:

• Minimum High School Diploma or G.E.D equivalent required, Associate Degree preferred.
• 3+ years of retail management experience within the cannabis industry.
• Verifiable product knowledge of flower, concentrates, edibles, topicals, dosing instructions, extraction methods, and methods of consumption.
• Strong point of sale and industry compliance tools, specifically Dutchie and Metrc.
• Must be over 21 years of age.
• Applicants must consent to a background check.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.

Physical Requirements:

• Must be able to occasionally lift 50+ pounds.
• Must be able to either sit or stand for long periods of time
• Paid time off (PTO) including 8 paid holidays per year*
• Medical, Dental, and Vision Insurance*
• 401k retirement savings plan*
• Company paid Short-Term & Long-Term disability*
• Employee Assistance Program (EAP)*
• Employee referral program

*For full-time positions only

We want our story to be one that fosters an inclusive culture and provides an enriching employee experience. As an equal-opportunity employer, we embrace individuals from all backgrounds, experiences, abilities, and perspectives. We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We understand that these laws have disproportionately impacted certain communities and individuals. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds, including those with past involvement with the legal system, to apply for positions within our organization.

As set forth in Story Cannabis’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.