Retail General Manager

Love's Travel Stops; New Florence (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Fuel Your Growth with Love's - company

Paid Time Off

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance after

Competitive Pay

Career Development

Quarterly Bonus Program

Hiring Immediately

Profit Sharing - Love’s Shares

Job summary

Love's Travel Stops in Missouri is seeking a Retail General Manager to lead a high-volume, multifaceted retail operation. You will manage staff, oversee customer service, merchandising, and safety practices to ensure smooth daily performance.

This role emphasizes driving sales through effective staff development, inventory control, and financial reporting, including profit and loss oversight. Strong communication and team leadership are essential to meet performance goals.

Qualifications

• 2+ years in retail or hospitality management.
• Proven ability to manage P&L and budgets.
• Strong leadership and people development skills.

Responsibilities

• Ensure a safe, clean, well-maintained location with strong customer service.
• Drive sales through efficient ordering, stocking, and merchandising.
• Oversee staffing, training, and HR-related activities.
• Collaborate to improve customer experience and profitability.

Skills

Communication

Organization

Multitasking

Leadership

Job description

Benefits:

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% match up to 5%
• Medical/Dental/Vision Insurance after 30-days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Hiring Immediately
• Profit Sharing - Love’s Shares

Welcome to Love’s!

At Love’s, The Retail General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted retail customer service center. Retail General Managers will lead staff, including Operations Managers and Assistant Managers, to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction. With opportunity as our greatest benefit and a dynamic team environment, this role is ideal for individuals passionate about the retail industry and ready to make a difference.

Job Functions:

• Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
• Work alongside team members to train and develop in order to maximize customer service expectations.
• Understand financial reporting, which includes profit and loss statements to affect business changes and capitalize on opportunities.
• Addressing customer feedback and working to improve the overall experience.

Requirements:

• 2+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
• 2+ years’ experience managing operations with annual sales volume of $2+ million
• 2+ years’ experience deciphering and impacting budgets and P&L statements
• 2+ years’ experience supervising and training 10+ employees
• Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical.

Skills and Demands:

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
• Must be able to talk, hear, move around, lift up to 50 pounds, and see clearly to perform job duties.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.