Retail General Manager

Love's Travel Stops & Country Stores Inc.; Davenport (IA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

401(k) - 100% match up to 5%

Medical/Dental/Vision Insurance after

Quarterly Bonus Program

Hiring Immediately

Profit Sharing - Love's Shares

Job summary

Love's Travel Stops & Country Stores Inc. seeks a Retail General Manager to oversee the high-volume, multifaceted retail customer service center.

You will lead staff, including Operations Managers and Assistant Managers, to deliver exceptional service, manage processes, and execute strategies to boost sales and customer satisfaction. The role emphasizes strong leadership, team development, and effective financial oversight within a dynamic, family-owned culture committed to growth and community

Qualifications

• 2+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
• 2+ years' experience managing operations with annual sales volume of $2+ million.
• 2+ years' experience deciphering and impacting budgets and P&L statements.
• 2+ years' experience supervising and training 10+ employees.
• Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical.

Responsibilities

• Ensure a safe, clean, and well-maintained location with exceptional customer service, merchandising, and marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste control.
• Responsible for proper task execution, safety practices, scheduling, cash integrity, talent acquisition, employee development, and HR support.
• Work alongside team members to train and develop in order to maximize customer service expectations.
• Understand financial reporting, including profit and loss statements to affect business changes and capitalize on opportunities.
• Address customer feedback and work to improve the overall experience.

Skills

Customer service

Leadership

Team training

Budget & P&L

Job description

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Benefits:

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) - 100% match up to 5%
• Medical/Dental/Vision Insurance after 30-days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Hiring Immediately
• Profit Sharing - Love's Shares

Welcome to Love's!

At Love's, The Retail General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted retail customer service center. Retail General Managers will lead staff, including Operations Managers and Assistant Managers, to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction. With opportunity as our greatest benefit and a dynamic team environment, this role is ideal for individuals passionate about the retail industry and ready to make a difference.

Job Functions:

• Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
• Work alongside team members to train and develop in order to maximize customer service expectations.
• Understand financial reporting, which includes profit and loss statements to affect business changes and capitalize on opportunities.
• Addressing customer feedback and working to improve the overall experience.

Requirements:

• 2+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
• 2+ years' experience managing operations with annual sales volume of $2+ million
• 2+ years' experience deciphering and impacting budgets and P&L statements
• 2+ years' experience supervising and training 10+ employees
• Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical.

Skills and Demands:

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
• Must be able to talk, hear, move around, lift up to 50 pounds, and see clearly to perform job duties.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

Nearest Major Market:

Davenport

Nearest Secondary Market:

Moline