Retail General Manager

Compass Group, North America; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Bon Appétit is seeking an energetic Retail General Manager to lead daily operations of our on-site retail dining locations, delivering exceptional guest experiences while driving financial performance and adherence to culinary and service standards.

The role focuses on team development, safety, inventory, scheduling, and collaboration with campus leadership to support events and promotions. You will work in a fast-paced, hospitality-driven environment dedicated to excellence.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• 3+ years of foodservice/retail/hospitality management experience in high-volume environments.
• Strong guest-service mindset and team development.
• Experience leading and motivating teams in fast-paced operations.
• Proficiency with POS, scheduling, payroll systems, and MS Office.

Responsibilities

• Oversee day-to-day operations of multiple retail dining locations with focus on service, quality, and guest satisfaction.
• Coach and develop frontline staff and supervisors to build a positive, high-performing team culture.
• Manage labor scheduling, staffing levels, and daily deployment to meet business needs and efficiency targets.
• Maintain standards for food safety, sanitation, cleanliness, and workplace safety.
• Monitor POS systems, cash handling, and retail technology for accuracy and efficiency.
• Handle inventory controls, cash management, payroll, and operational reporting.
• Support recruiting, onboarding, training, and performance management.
• Partner with culinary and campus leadership for events and promotions.
• Analyze financial and operational metrics to improve sales and guest satisfaction.

Skills

POS systems

Labor scheduling

Payroll systems

Microsoft Office

Team development

Guest service

Communication

Education

Bachelor's degree

Job description

Bon Appetit

Position Title: Retail General Manager

Salary: $60,000 to $80,000

Other Forms of Compensation:

Our Passion is Food!

Job Summary

Bon Appétit is seeking an energetic and hospitality-driven Retail Manager to lead the daily operations of our retail dining locations. This role is responsible for delivering an exceptional guest experience while driving operational excellence, financial performance, team development, and adherence to Bon Appétit's culinary and service standards.

The ideal candidate brings a positive, service-focused mindset, thrives in a fast-paced environment, and has a passion for developing teams, creating memorable guest experiences, and maintaining the highest standards of safety, cleanliness, and operational efficiency.

Key Responsibilities:

• Oversee the day-to-day operations of multiple retail dining locations, ensuring outstanding service, food quality, and guest satisfaction.
• Lead, coach, and develop frontline associates and supervisors to create a positive, engaging, and high-performing team culture.
• Manage labor scheduling, staffing levels, and daily deployment to support business needs while maintaining labor efficiency.
• Ensure all retail locations consistently meet Bon Appétit's standards for food safety, sanitation, cleanliness, and workplace safety.
• Monitor and manage complex POS systems, cash handling procedures, and retail technology platforms to ensure operational accuracy and efficiency.
• Maintain accountability for inventory controls, cash management, payroll administration, and operational reporting.
• Support recruiting, hiring, onboarding, training, performance management, and succession planning initiatives.
• Drive customer engagement and foster positive relationships with students, faculty, staff, and campus partners.
• Analyze operational and financial performance metrics, identifying opportunities to improve sales, profitability, and guest satisfaction.
• Ensure compliance with company policies, university guidelines, and all local, state, and federal regulations.
• Partner closely with culinary, catering, and campus leadership teams to support special events, promotions, and campus initiatives.
• Complete required daily, weekly, and monthly reports accurately and on time.

Preferred Qualifications:

• Bachelor's degree in Hospitality Management, Food Service Management, Business, or a related field preferred; equivalent combination of education and experience will be considered.
• 3+ years of foodservice, retail, hospitality, restaurant, or café management experience in a high-volume environment.
• Strong hospitality mindset with a genuine passion for guest service and team development.
• Experience leading and motivating teams in a fast-paced, customer-focused operation.
• Proficiency with POS systems, labor scheduling platforms, payroll systems, and Microsoft Office applications.
• Demonstrated experience managing staffing, scheduling, training, and employee performance.
• Knowledge of retail operations, cash handling procedures, inventory management, and cost controls.
• Strong understanding of food safety, sanitation, and workplace safety standards.
• Excellent communication, organizational, and problem-solving skills.
• Ability to analyze financial reports, budgets, labor metrics, and operational performance data.
• Comfortable working in a dynamic environment that requires flexibility, multitasking, and attention to detail.

Ideal Experience and Characteristics:

• Positive attitude and solutions-oriented approach.
• Strong leadership presence and ability to inspire teams.
• Commitment to creating exceptional guest experiences.
• Ability to remain organized and effective in a high-volume, fast-paced environment.
• Passion for coaching, mentoring, and developing employees.
• Dedication to maintaining a safe, clean, and welcoming operation for guests and team members alike.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Bon Appetit is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

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