Retail General Manager

Bass Pro Shops; Chesterfield Charter Township (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Michigan is seeking a General Manager to oversee daily store operations, merchandising, and staff performance. You will drive financial results, ensure inventory accuracy, and maintain world-class customer service in a high-volume environment.

The role requires strong leadership, experience managing multiple managers, and hands-on involvement in hiring, training, and scheduling to create a productive, service-oriented team.

Qualifications

• Minimum 5+ years in high-volume, big-box retail management.
• Experience supervising multiple store-level managers and staff.
• Strong leadership and financial analysis skills.

Responsibilities

• Directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager and Promotions Manager, and indirectly all other Managers in the Store.
• Opens and Closes the Store.
• Ensures the Store is staffed with “service” oriented associates; participates in interviewing and selection, coordinates training, participates in “New Hire” orientation, prepares / approves performance appraisals, recommends merit / promotional increases, approves weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
• Meets or exceeds all financial plans as set by the Company.
• Controls Company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures to ensure system integrity; monitor and control cash management; controls Stores Operating account.
• Maintains all Merchandising directives sent from the Corporate Office and all Marketing & Advertising strategies in the Store
• Executes all Sales / Payroll plans as directed by the Company
• Maintains a clean, organized, and safe environment and facility for all associates and customers
• Resolves customer and associate issues
• Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED.

Skills

Leadership

Operations management

Customer service

Inventory control

Financial acumen

Tools

POS systems

Inventory management software

Job description

POSITION SUMMARY

The General Manager is responsible for the day-to-day management of store operations and merchandising to ensure financial efficiency, inventory control, customer service, proper merchandise presentation, Associate morale and other duties as assigned.

ESSENTIAL FUNCTIONS

• Directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager and Promotions Manager, and indirectly all other Managers in the Store.
• Opens and Closes the Store.
• Ensures the Store is staffed with “service” oriented associates; participates in interviewing and selection, coordinates training, participates in “New Hire” orientation, prepares / approves performance appraisals, recommends merit / promotional increases, approves weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
• Meets or exceeds all financial plans as set by the Company.
• Controls Company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures to ensure system integrity; monitor and control cash management; controls Stores Operating account.
• Maintains all Merchandising directives sent from the Corporate Office and all Marketing & Advertising strategies in the Store
• Executes all Sales / Payroll plans as directed by the Company
• Maintains a clean, organized, and safe environment and facility for all associates and customers
• Resolves customer and associate issues
• Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS

• Experience: Minimum of 5+ years in high volume, “big box” Retail Management, with multi-store experience desired.

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of other financial, legal, and technical information
• Ability to read and analyze certain reports. Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
• Ability to conduct meetings and presentations to large groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
• Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS

• N/A

PHYSICAL REQUIREMENTS

• Regularly performs computer work, walks, and stands.
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascend or descend ladders, stairs, step stools, etc
• Occasionally operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment.
• Occasionally work in low or high temperatures
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments
• Occasionally work in hazardous conditions

INDEPENDENT JUDGEMENT

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops