Retail & Games Seasonal Manager

Parques Reunidos; Calverton (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and innovative company as a Retail & Games Seasonal Manager, where you will lead a passionate team in delivering exceptional guest experiences. This role offers the opportunity to oversee retail operations, manage financial aspects, and ensure compliance with industry standards. With a focus on customer service and teamwork, you will create a fun and safe environment for guests while maximizing revenue opportunities. If you’re looking for a flexible job that allows you to make a positive impact in a lively setting, this is the perfect opportunity for you!

Benefits

Flexible schedule

Free admission to parks

Exclusive employee events

Qualifications

• 3+ years of retail or merchandising experience required.
• 1-2 years of supervisory experience leading a team.

Responsibilities

• Manage all aspects of Retail and Games teams.
• Ensure compliance with company standards and policies.

Skills

Leadership Skills

Customer Service

Financial Management

Communication Skills

Problem-Solving

Education

High School Diploma

Bachelor’s Degree in Business Management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

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Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Retail & Games Manager oversees all aspects of Retail, Skill Games, and Arcades throughout the park. This position ensures a smooth and fun operation for guests, while remaining compliant with all applicable standards, policies, and regulations.

We Are Currently Looking For a

Retail & Games Seasonal Manager

Roles & Responsibilities

Supervisory Duties:

• Manage all aspects of the Retail and Games teams, along with any other assigned business units
• Lead by example, attitude, and as a representation of Splish Splash core values
• Act as an approachable mentor and coach to all assigned team members
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with NY law
• Assist with team scheduling and timekeeping activities
  
  

Departmental Duties

• Manage all aspects of Retail Department including store layout and pricing
• Maintain extensive knowledge of available products and merchandise flow.
• Maintain and submit accurate inventories for Retail in coordination with Revenue Director
• Compare invoices with price sheets and monitor returns for credits
• Ensure all Revenue areas maintain acceptable cleanliness and safety standards, as established by state and local governing agencies
• Maintain highest level of excellent customer service by listening attentively and promptly responding to guest questions, requests, and complaints
• Work with vendors to create and approve custom artwork and products, analyze sales and inventory reports to make informed, data-based buying decisions
• Facilitate physical inventory process of retail merchandise
• Develop working relationships with external retail vendors and suppliers
• Ensure compliance with all PCI related standards, policies and procedures
• Ensure proper safety procedures are being followed, maintain accurate handling of money, and minimize loss.
• Periodically audit the retail and games areas to ensure that they are neat, well-stocked, and operating up to company standards
• Assist in other areas of park operations, as needed
• All other duties as assigned by leadership
• Pay Rate: $20.50 / hr.
  
  

Education & Experience

• High School Diploma desired; Equivalent work experience will be considered
• Bachelor’s degree in business management, marketing, merchandising, or related discipline highly desired
• 3+ years of previous retail or merchandising work experience
• 1-2 years of previous supervisor experience leading a team of employees
• Previous amusement park, theme park, or waterpark experience a plus
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with NY Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work flexible hours that extend beyond 9am to 5pm
• Valid driver’s license with a good driving record
• Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
• Ability to speak with guests directly to resolve any guest concerns
• Ability to cultivate and maintain relationships with internal and external stakeholders
• Must possess strong leadership and employee motivations skills
• Must possess proficiency with Microsoft Excel, Word, and Power Point.
• Strategic vision and ability to “think out of the box”
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
  
  

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to remain sedentary for extended periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more
  
  

Working Conditions

• This role will be based in both an office setting as well as all park retail locations
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Some exposure to dust and chemical cleaning agents
  
  

Team Member Benefits

Working at Splish Splash is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Splish Splash employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Splish Splash and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Splish Splash. Apply today!

Do not miss the chance to spark your career now!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Entertainment Providers

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