Retail Full Time Keyholder: Winnetka

Kaplan International; Winnetka (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off

Employee discounts

Short-term disability

EAP

Learning opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is hiring a Retail Full Time Keyholder in Winnetka to lead on the floor with a customer-first mindset. You will guide the team, deliver excellent service, and uphold our brand standards in-store.

You'll train teammates, optimize store operations, and coach staff to deepen product knowledge and design advice. The role requires flexibility, including evenings and weekends, to support business needs and customer delight.

Qualifications

• Experience as a key holder or in a customer-facing leadership role.
• Engaging personality with strong influence and relationship-building skills.
• Interest in design and ability to work in a creative environment.
• Flexible, quick to learn tools, technology, and processes.

Responsibilities

• Set the standard of exceptional customer service and represent the Framebridge brand.
• Support onboarding and training of retail team members.
• Execute and improve operational activities to meet customer experience and financial goals.
• Apply listening and communication skills to coach team members.
• Demonstrate product knowledge and design advice to customers.
• Troubleshoot questions with sound judgment.
• Offer ideas to innovate and improve the retail experience.
• Support 100% happiness guarantee and flexible scheduling.

Skills

Retail experience

Customer service

Communication

Interpersonal skills

Time management

Education

Art/Design/Marketing degree

Tools

POS system

Product knowledge

Job description

Job Title

Retail Full Time Keyholder: Winnetka

Shift Details

Full-Time Flexibility required including evenings and weekends

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a Keyholder who will bring energy, leadership, and a customer‑first attitude to our store team. As a trusted leader on the floor, you'll take on key-holding responsibilities while delivering the kind of experience that keeps customers coming back. This role reports to the Store Manager. As a Framebridge Team Member, You Will:

• Show Pride – We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.
• Adapt & Act – We are creative and solution‑oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
• Embrace Challenges – We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
• Secure the Baton – We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
• Make It Special – We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
• Build to Last – We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers. At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As a Keyholder, You Will:

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Who You Are

• Experience as a key holder in a customer service, retail, or hospitality role
• An engaging personality with strong influence, interpersonal, communication, and relationship‑building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem‑solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Physical Requirements

This role requires the ability to perform the following physical tasks on a regular basis: Standing for extended periods of time (up to 8 hours per shift) Light lifting (up to 30 lbs)—carrying frames, supplies, or packaging materials Bending, reaching, and light physical movement as needed in a retail or production environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits & Perks

• Medical, dental, and vision benefits (Full-Time)
• Generous retirement program—401(k) and employer‑funded pension plan (Full-Time)
• Parental leave and return program (Full-Time)
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short‑term disability and Life/AD&D Insurance (Full-Time)
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance (Full-Time)
• And more!

Salary Information

The base range is $18–$18 per hour, Final compensation depends on experience, qualifications, and location. Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

California Applicants

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Equal Opportunity Employer

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions—including hiring, promotion, and advancement—are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law. Please note that employment with Framebridge is at‑will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Time Type

Full time Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We’re an incredibly hard‑working, creative and fun group. We’re passionate about our customers and their art.

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