Retail Fulfillment and Receiving Support Associate, Woodland - Flex

Macy's; Michigan; On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent retail company in Michigan is seeking a Fulfillment and Receiving Colleague to support store operations and customer interactions. Responsibilities include organizing merchandise, maintaining inventory accuracy, and ensuring a smooth curbside pickup experience. The ideal candidate will have strong communication skills, be adaptable, and committed to customer satisfaction. This full-time role requires flexible availability and offers a dynamic work environment with various benefits.

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Qualifications

• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to communicate effectively with customers and colleagues.
• Resourceful and adaptable to changing priorities.

Responsibilities

• Support store operations and maintain inventory accuracy.
• Ensure a smooth customer experience during curbside pickups.
• Resolve customer issues and build trust through helpful interactions.

Skills

Customer service

Team collaboration

Adaptability

Effective communication

Job description

Job Overview

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, processing trailers, retrieving orders from our back‑of‑house storage and delivering them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In‑Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running efficiently.

You’ll also play a key part in customer interactions – greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance.

This role goes far beyond just being a behind‑the‑scenes support colleague. Here, the customer is at the heart of everything we do – every day, all day. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12‑24 hours per week. All schedules contain weekend shifts as part of the requirements.

What a Day Looks Like

• Begin the day energized and ready to make an impact. Colleagues wear their name badge with pride and greet teammates with a warm hello. Before starting, they review their goals, learn about new products and promotions, and prepare the store for success. Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results.
• Focus on the customer. From greeting customers warmly to actively listening and resolving issues, colleagues build trust through personal, helpful interactions – on the floor, during curbside pickups, or through timely and accurate order fulfillment.
• Maintain a shoppable space. By recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves.
• We believe service starts with each other. Supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Excellence is a journey. We strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to: Understand and communicate effectively with customers, co‑workers, and supervisors; Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meeting daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.

Essential Physical Requirements You Will Perform

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join Us

Join us and help write the next chapter in our story – Apply Today!

Equal Opportunity Employer

Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.