Retail Front End Supervisor - Full-Time

Burlington; Latham (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Associate discount 15-30%

Medical, dental, and vision coverage

Employee Assistance Program

Life and disability insurance

Paid time off

Paid holidays

401(k)

Job summary

Burlington Stores, Inc. in Latham, NY is seeking a Full-Time Customer Service Supervisor (Selling Floor Supervisor) to lead store operations and people. This role focuses on delivering outstanding customer service while managing day-to-day activities and promoting a positive work environment.

You will train and coach associates, supervise front-end operations, and help with scheduling, recruitment, and community programs. A strong team approach and reliability are essential for success.

Qualifications

• At least 1 year of supervisory experience in off-price or big-box environments.
• Strong interpersonal and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Ability to move/lift store merchandise weighing 40 lbs. or more and stand for extended periods.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales through training, coaching, and development of direct reports.
• Promote safety for customers and associates per company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Resolve issues and supervise front-end operations to ensure exceptional customer service.
• Support Asset Protection strategies to limit losses.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings and scheduling adherence.
• Support Community Relations efforts through company programs and partnerships.

Skills

Interpersonal skills

Supervisory experience

Team leadership

Training and coaching

Job description

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor!

At Burlington, we live by our Core Values:

• Drive Results
• Trust & Respect Each Other
• Build Teams & Partnerships

Burlington Benefits:

• Growth Opportunities
• Competitive Pay
• Flexible Hours
• 15-30% Associate Discount
• Medical, Dental, and Vision Coverage
• Employee Assistance Program
• Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• 401 (k)

Key Responsibilities:

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drives Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitors schedule adherence

Requirements:

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full-time schedule including nights, weekends and holidays as required
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

At Burlington we’re opening more stores nationwide to provide you with even more locations to enjoy our amazing prices on the brands and styles you love. As we grow, you can too through a variety of training and development opportunities!

Come join our team. You’re going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $18 per hour - $20 per hour

Base Pay $18 - $20 per hour