Retail Front End Supervisor - Full-Time

Burlington; Easton (Northampton County); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Associate discount

Medical, dental, and vision

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor to lead a store team, drive sales, and ensure top-notch customer service as Manager on Duty. You will collaborate with management in merchandising, operations, and HR while promoting safety and a diverse, high-performing work environment.

The role demands the ability to train, coach, recruit, and plan weekly workloads, with opportunities for growth across our expanding retail network and nationwide locations.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to supervise store operations and lead a team to deliver strong results.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising front-end operations to ensure exceptional customer service.
• Reinforce Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Leadership

Customer service

Interpersonal skills

Team building

Job description

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor!As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding organization. Are you a self-starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for you!At Burlington, we live by our Core Values:Drive ResultsTrust & Respect Each OtherBuild Teams & PartnershipsBurlington Benefits:Growth OpportunitiesCompetitive PayFlexible Hours15-30% Associate DiscountMedical, Dental, and Vision CoverageEmployee Assistance ProgramLife and Disability InsurancePaid Time OffPaid Holidays401 (k)Key Responsibilities:Supervise all store functions and associates while in the role of Manager on DutyMaximize sales results through training, developing, and coaching of direct reportsPromote safety for both our customers and associates by adhering to company guidelinesCultivate a diverse culture based on teamwork and collaborationSolve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all timesReinforce our company Asset Protection strategies to eliminate shortageAssist in recruiting, interviewing, and onboarding new associatesParticipate in weekly workload planning meetingsDrives Community Relations participation through company programs and partnershipsCoordinate meal and break periods and monitors schedule adherenceRequirements:At least 1 year of supervisory experience within an off-price, big box, or a specialty environmentStrong interpersonal skills with a positive and engaging attitudeAbility to work a full-time schedule including nights, weekends and holidays as requiredAbility to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of timeAt Burlington we’re opening more stores nationwide to provide you with even more locations to enjoy our amazing prices on the brands and styles you love. As we grow, you can too through a variety of training and development opportunities!Come join our team. You’re going to like it here!You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.Base Pay: $14.00 per hour - $16.00 per hour