Retail Front End Supervisor - Full-Time

Hunter Super Techs - TurnPoint; Durham (NC); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Associate discount

Growth opportunities

Medical, dental, and vision coverage

Job summary

Burlington Stores, Inc. in Durham, NC is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join the store leadership team.

You’ll supervise front-end operations, coach associates, and partner with Store Management in Merchandising, Customer Service, Operations, and HR. This role is a stepping-stone to management, requiring a self-starter attitude, ability to work full-time including nights and weekends, and a commitment to delivering exceptional service while

Qualifications

• At least 1 year of supervisory experience in a retail or equivalent environment.
• Strong interpersonal and communication skills with a positive, engaging attitude.
• Ability to work a full-time schedule including nights, weekends, and holidays.
• Capability to supervise front-end operations and lead store teams.

Responsibilities

• Supervise all store functions and associates while acting as Manager on Duty.
• Maximize sales through training, development, and coaching of direct reports.
• Promote safety and adhere to company guidelines for customers and associates.
• Cultivate a diverse culture based on teamwork and collaboration.
• Resolve issues and supervise front-end operations to ensure exceptional customer service.
• Support Asset Protection strategies to reduce shortages.
• Participate in recruiting, interviewing, and onboarding new associates.
• Attend weekly workload planning meetings and contribute to operations.
• Drive community relations through company programs and partnerships.
• Coordinate meal/break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Customer service mindset

Team leadership

Job description

Location: 1515 North Pointe Dr, Durham, NC, 27705 At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor!As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding organization. Are you a self-starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for you!

Core Values

At Burlington, we live by our Core Values:Drive ResultsTrust & Respect Each OtherBuild Teams & Partnerships

Burlington Benefits

Growth OpportunitiesCompetitive PayFlexible Hours15-30% Associate DiscountMedical, Dental, and Vision CoverageEmployee Assistance ProgramLife and Disability InsurancePaid Time OffPaid Holidays401 (k)

Key Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drives Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitors schedule adherence

Requirements

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full-time schedule including nights, weekends and holidays as required
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

At Burlington we’re opening more stores nationwide to provide you with even more locations to enjoy our amazing prices on the brands and styles you love. As we grow, you can too through a variety of training and development opportunities!Come join our team. You’re going to like it here!You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$15.50 per hour - $17.50 per hour