Retail Front End Supervisor - Full-Time

Burlington Stores, Inc.; Bridgewater (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Associate discount

Medical coverage

Dental coverage

Vision coverage

Employee Assistance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k)

Job summary

Burlington Stores, Inc. in Bridgewater, MA is seeking a Full-Time Customer Service Supervisor to lead front-end operations and support store leadership. You will train associates, drive sales, promote safety, and foster teamwork while delivering exceptional service to customers.

This role offers growth opportunities with comprehensive benefits and flexible hours within a dynamic, inclusive environment.

Qualifications

• At least 1 year of supervisory experience in retail or a similar setting.
• Strong customer service focus with a positive attitude.
• Ability to lead, train and coach direct reports.

Responsibilities

• Supervise store functions as Manager on Duty and lead associates.
• Train, develop and coach staff to maximize sales results.
• Promote safety and ensure exceptional customer service at all times.
• Foster a diverse, collaborative culture and teamwork.
• Assist in recruiting, interviewing and onboarding new associates.
• Coordinate workload planning and weekly meetings.
• Support community relations and company programs.

Skills

Supervisory experience

Customer service

Interpersonal skills

Tools

POS systems

Job description

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor. As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding organization. Are you a self-starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for you!

At Burlington, we live by our Core Values

• Drive Results
• Trust & Respect Each Other
• Build Teams & Partnerships

Burlington Benefits

• Growth Opportunities
• Competitive Pay
• Flexible Hours
• 15-30% Associate Discount
• Medical, Dental, and Vision Coverage
• Employee Assistance Program
• Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• 401 (k)

Key Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drives Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitors schedule adherence

Requirements

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full-time schedule including nights, weekends and holidays as required
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

At Burlington we’re opening more stores nationwide to provide you with even more locations to enjoy our amazing prices on the brands and styles you love. As we grow, you can too through a variety of training and development opportunities! Come join our team. You’re going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$17.50 per hour - $19.50 per hour

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Location 00460 - Bridgewater

Posting Number P1-1077340-4

Address 233 Broad Street

Zip Code 02324

Position Type Regular Full-Time

Career Site Category Store Associate

Position Category Retail Store