Retail Front End Customer Experience Coordinator

The TJX Companies, Inc.; Savage (MN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

health/dental/vision

paid holidays

career development

Job summary

Marshalls in Savage, MN is seeking a team-oriented leader to promote an exceptional customer experience and oversee front-of-store operations. You will engage with customers, model best practices, and ensure a clean, organized environment across the store.

The role includes training Associates on front-end procedures, promoting loyalty programs, and coordinating POS coverage while maintaining safety and store policies. Flexible scheduling is required.

Qualifications

• Experience promoting an excellent customer experience and loyalty programs.
• Ability to train and mentor Associates on front end principles.
• Strong communication and organizational skills; detail oriented.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service.
• Leads by example, engages with customers, and maintains a clean, organized store.
• Trains and coaches Associates on personalizing the customer experience and loyalty programs.
• Assigns registers, coordinates breaks, and ensures POS coverage.
• Addresses customer concerns promptly and maintains safety and store standards.

Skills

Customer service

Leadership

Merchandising

Multi-tasking

Communication

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience


• Promotes a culture of honesty and integrity; maintains confidentiality


• Takes an active role in training and mentoring Associates on front end principles


• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs


• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates


• Addresses customer concerns and issues promptly, ensuring a positive customer experience


• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed


• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates


• Provides and accepts recognition and constructive feedback


• Partners with Management on Associate training needs to increase effectiveness


• Ensures adherence to all labor laws, policies, and procedures


• Promotes credit and loyalty programs


• Supports and participates in store shrink reduction goals and programs


• Promotes safety awareness and maintains a safe environment


• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends


• Strong understanding of merchandising techniques


• Capable of multi-tasking


• Strong communication and organizational skills with attention to detail


• Able to respond appropriately to changes in direction or unexpected situations


• Team player, working effectively with peers and supervisors


• Able to train others


• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount


• EAP


• smoking cessation


• bereavement


• 401(k) Associate contributions


• child care & cell phone discounts


• pet & legal insurance


• credit union


• referral bonuses


• 401(k) match


• medical/dental/vision


• HSA


• health care FSA


• life insurance


• short/long term disability


• paid parental leave


• paid holidays/vacation/sick


• auto/home insurance discounts


• scholarship program


• adoption assistance

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law.

TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

14050 Highway 13 South

Location:

USA Marshalls Store 1334 Savage MN

This position has a starting pay range of USD $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.