Retail Fragrances Sales Support Associate - Dior, Downey Stonewood Center - Full Time

Macy's; Downey (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay and benefits

Merchandise discounts

401(k) match

Paid time off and holidays

Employee Assistance Program

Job summary

Macy's in Downey, California is seeking a Fragrance RSS Colleague to enhance customer experiences by providing professional fragrance services. You will be responsible for demonstrating fragrances and ensuring an exceptional level of service.

This role requires strong communication skills, flexibility in scheduling, and the ability to work collaboratively in a diverse environment. Macy's offers competitive pay, a comprehensive benefits package, and a commitment to an inclusive workplace.

Qualifications

• 1-2 years of related experience.
• Ability to work a flexible schedule.
• Strong communication skills with diverse customers.

Responsibilities

• Provide exceptional customer service.
• Demonstrate and explain fragrance use.
• Ensure proper presentation and replenishment of stock.
• Participate in sales-driving events.

Skills

Strong interpersonal skills

Ability to adapt to changing priorities

Customer service orientation

Education

High School Diploma or equivalent

Job description

Job Overview

The Fragrance RSS Colleague is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department. The colleague is also responsible for fulfillment and performing other duties as necessary. Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12‑24 hours per week.

What You Will Do

• Provide exceptional customer service, satisfying the needs of digital and physical customers.
• Explain and demonstrate use of fragrances through actual or card application.
• Partner with the Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies.
• Attend product training classes and seminars.
• Ensure proper presentation, organization, storing, and replenishment of stock.
• Participate in pre‑selling and sales‑driving events to maximize sales.
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
• Ensure work area is free from hazards and work in a safe manner.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Be in compliance with all hygiene standards.
• Follow shortage programs and procedures.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Maintain dependable attendance and punctuality.

Who You Are

• High School Diploma or equivalent required.
• 1–2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Essential Physical Requirements You Will Perform

• Requires lifting, moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.