Retail Fragrances Sales Leader, Garden State Plaza - Full Time

Macy's, Inc.; Paramus (NJ); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's, Inc. is seeking a Fragrance Team Leader to drive sales and deliver exceptional customer service in the Fragrance department. You will lead a team, share extensive product knowledge, and partner with store leadership and beauty vendors to plan and execute events that meet sales goals.

The role emphasizes coaching, performance reviews, and collaboration across brands to create memorable customer experiences and build brand loyalty through demonstrations, trainings, and rewards programs.

Qualifications

• Leadership and team coaching experience in a retail or service environment.
• Strong product knowledge in fragrance or beauty categories.
• Ability to analyze sales performance and adjust strategies.
• Clear communication with team, store leadership, and vendors.

Responsibilities

• Lead a fragrance team to drive sales and deliver exceptional customer service.
• Share product knowledge and train colleagues to meet sales goals.
• Partner with store leadership and beauty vendors to plan and execute events.
• Coach and develop team performance, onboarding, and continuous improvement.
• Ensure adherence to safety and hygiene standards and brand guidelines.

Skills

Leadership

Product knowledge

Sales analytics

Communication

Team coaching

Collaboration

Detail orientation

Customer focus

Job description

Be Part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Fragrance Team Leader your focus is to drive sales and service the customer across the Fragrance department(s). You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals. You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales goals.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Connect the business priorities to the daily activities of all colleagues by understanding and providing direction on how brand training, events, and product strategies drive sales.
• Inspire teamwork, clearly model behavior, and articulate activities to achieve sales goals and elevate the customer experience
• Communicate with vendors and store leadership to execute events based on the marketing calendar to achieve sales plan
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
• Onboard new hires, review colleague productivity levels, provide coaching/feedback, and partner store leadership on team performance
• Support cross-brand selling environment and train Fragrance team on all unassisted brands and department key items
• Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
• Build brand loyalty through engaging customers in our rewards program
• Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning
• Remain up to date on product knowledge by attending virtual and in-person training from designated brands
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors
• Adhere to safety and hygiene standards; comply with asset protection control procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

• Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
• Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
• Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
• Collaboration: Partnership with the total Beauty team to drive line sales and deliver the customer experience

Who You Are

• Leads by example and motivates team to reach goals
• Inspires customers to buy and help them lo