Retail Fragrances Sales Associate, Somerset Collection - Part Time

Macy's; Troy (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Paid time off

401k match

Employee Assistance Program

Job summary

Macy's in Troy, Michigan is looking for a Fragrance Sales Associate to create a warm and welcoming environment through genuine hospitality and exceptional customer service. You will engage customers with personalized fragrance recommendations, driving sales and loyalty.

This position offers competitive pay, comprehensive health and wellness coverage, 401k match, and opportunities for career growth through continuous learning. Join our inclusive environment and contribute to memorable moments for our customers.

Qualifications

• At least 1 year of customer service or selling experience required.
• Must understand and communicate effectively with customers, coworkers, and supervisors.
• Drive sales and loyalty using clienteling tools.

Responsibilities

• Create a warm environment through exceptional customer service.
• Engage customers with personalized fragrance recommendations.
• Maintain an organized and shoppable space.

Skills

Customer service

Sales

Communication

Clienteling

Merchandising

Job description

Job Overview

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences - making them feel confident, valued, and inspired. Both a beauty enthusiast and product expert, you demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

How Our Fragrance Colleagues Spend Their Day

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before starting, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• On the floor, they focus on the customer – offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
• Throughout the day, they maintain a shoppable space by merchandising new receipts, processing damages, testers, and selecting merchandise to return to vendors, updating signs and pricing, and supporting needed merchandise moves.
• They always finish strong – sharing the Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank you, often walking the package around and using the customer's name.
• We believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• We know that excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Working Hours

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours depend on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Who You Are

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to understand and communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience.
• Drive sales and loyalty by using clienteling tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services.
• Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology.
• Be comfortable communicating and collaborating with customers and colleagues.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• At least 1 year of customer service or selling experience required.

Essential Physical Requirements

• Talk, lift, move, stand, and reach with arms and hands.
• Stand for at least two consecutive hours, lift at least 25 lbs, stoop, kneel, crouch, and climb ladders, reach, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

What We Can Offer You

We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401k match to invest in your future. Prioritize your well being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Additional benefits include:

• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal financial advice.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Apply Today

Join us and help write the next chapter in our story.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

Eligible for Sales Commission. Additional benefit details are available at macysJOBS.com.