Retail Fragrances Sales Associate - Creed, Downey Stonewood Center - Full Time

Macy's; Downey (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Macy's is seeking a Fragrance Sales Associate to create a warm, welcoming environment through genuine hospitality and expert product knowledge. You will recommend fragrances reflecting customers' style and preferences, educate them on notes, layering, and usage, and contribute to a seamless shopping experience.

You will support on-floor merchandising, greet customers, drive sales and loyalty, and collaborate with the Beauty team to ensure customers discover the full range of products and

Qualifications

• Minimum 1 year of customer service or selling experience.
• Ability to communicate effectively with customers and colleagues.
• Acknowledge customers promptly and provide tailored fragrance recommendations.

Responsibilities

• Greet customers, engage with warmth, and demonstrate fragrances and related products.
• Maintain a clean, organized selling floor and assist with merchandising and pricing signage.
• Drive sales and loyalty by using clienteling tools to promote offers and upcoming launches.
• Collaborate with the Beauty team to ensure customers discover the full range of products and services.
• Process transactions accurately using POS technology and provide excellent service.

Skills

Customer service

Sales

Communication

Team collaboration

Tools

POS systems

Mobile selling tech

Job description

Be Part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences - making them feel confident, valued, and inspired. Both a beauty enthusiast and product expert, you demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

How Our Fragrance Colleagues Spend Their Day...

Our colleagues begin each day energized and ready to make an impact . They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they're fully informed and ready to engage, educate, and sell with confidence.

On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.

Throughout the day, they maintain a shoppable space by merchandising new receipts, process damages, testers and select merchandise to return to vendors, updating signs and pricing, and supporting any needed merchandise moves.

They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.

We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.

And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here .

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience.
• Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services.
• Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology
• Be comfortable communicating and collaborating with customers and colleagues
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Meeting and surpassing daily sales goals by delivering exceptional service
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• At least 1 year of customer service or selling experience required

Essential Physical Requirements You Will Perform

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including abov