Retail Food Service Manager: Lead Dining Experience

Aramark Correctional Services; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Aramark Healthcare+ seeks a Retail Food Service Manager to oversee retail dining operations at HUP/Clifton Center in Philadelphia, PA. You will develop and execute dining solutions to meet customer needs and tastes, supervising front-of-house teams and coordinating with other departments for a unified guest experience.

The role focuses on menu-driven service, profitability, and compliance with sanitation standards, while leading marketing, merchandising, and cash-handling activities.

Qualifications

• Bachelor's degree or equivalent experience.
• Food Service Supervisory or Management experience required.
• Retail Food Service experience required.
• Experience with marketing, merchandising and cash handling preferred.
• Strong customer service and computer skills required.
• SERV SAFE certification or willing to get certified.

Responsibilities

• Manage Front of House dining operations (Cafeteria, Food Court, Quick Service).
• Develop and implement retail services plan to improve service, quality and profitability.
• Maintain effective relationships with other departments for a unified retail experience.
• Manage marketing, merchandising and cash handling procedures.
• Ensure sanitation and safety levels are met.
• Maintain client and customer rapport for mutually beneficial relationships.
• Drive customer service and respond to survey results.
• Supervise two or more employees with hiring, discipline, and performance reviews.
• Assist in location forecast and accounting; track sales trends and drive sales.
• Implement specials and LTOs and coordinate pop up restaurants and events.
• Manage catering including using catertrax, coordinating with client, menu planning, staffing and setup.

Skills

Customer service

Retail operations

Cash handling

Team leadership

Menu planning

Education

Bachelor's degree or equivalent experience

Tools

POS systems

Microsoft Excel

Computer skills

Job description

Aramark Healthcare+ seeks a Retail Food Service Manager to oversee retail dining operations at HUP/Clifton Center in Philadelphia, PA. You will develop and execute dining solutions to meet customer needs and tastes, supervising front-of-house teams and coordinating with other departments for a unified guest experience.

The role focuses on menu-driven service, profitability, and compliance with sanitation standards, while leading marketing, merchandising, and cash-handling activities.