Retail Floor Lead, Encinitas Flagship

Vuoriinc; Encinitas (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Generous Vuori Discount & Industry Per

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Store Floor Lead to guide the sales team by example and elevate the customer experience on the shop floor in Encinitas, CA. The role emphasizes brand values, strong product knowledge, and a positive attitude while supporting the Store Manager and Assistant Store Manager.

You will own daily floor operations, build lasting customer relationships, and train team members to uphold Vuori's standards in service, merchandising, and efficiency.

Qualifications

• Availability for 8-hour shifts, 5 days/week, including weekends.
• Must be a leader in punctuality and attendance.
• Ability to develop relationships with customers and colleagues.
• Customer service expert with the ability to handle concerns proactively.
• Strong multitasking in a fast-paced environment.
• Willingness to lift and move products up to 30 lbs.

Responsibilities

• Create an unforgettable customer experience.
• Lead the sales team to ensure the best customer experience.
• Own the sales floor and drive customer-focused results.
• Prepare fitting rooms, assist with sizes, and give feedback on merchandise.
• Engage with customers about product details and events.
• Lead daily store operations in the Store Manager's absence.
• Motivate the team to hit sales goals in a team-based environment.
• Share product knowledge on new and best-selling items.
• Communicate inventory needs to support business goals.
• Collaborate with Store Manager on maintenance, sales strategy, and team management.

Skills

Leadership

Customer service

Communication

Team motivation

Organization

Time management

Job description

The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori's standards in retail sales and customer experiences. The Floor Lead is a key part of the store leadership team and as such supervises the retail floor and takes initiative, delegates work and is a "go to" person. Under the direction of the Store Manager, the floor lead position assists in any leadership duties that arise, thereby working directly with both the Store Manager and Assistant Store Manager.

What you'll get to do:

• Create an unforgettable customer experience
• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what's new and what's selling well and shares with both the customer and team.
• Be the business
• Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal
• Leadership/Ownership
• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Who You Are:

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Willingness Requirements:

• Willingness to lift and move products and equipment and boxes weighing up to 30 lbs
• Willingness to stay active and move throughout the store during each shift
• Willingness to reach, bend, and use a step stool or ladder when needed
• Willingness to work in an environment with bright lights and music
• Willingness to work as part of a team in a fast-paced retail environment

Our investment in you:

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits

The hourly range for this role is $19.75/hr - $22.75/hr , plus team pooled commission.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.