Retail Experience Supervisor

Best Buy; Rockford (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy in Rockford, IL is seeking a Retail Experience Supervisor to lead a team and deliver outstanding customer experiences. You’ll focus on employee development, performance management and aligning store performance with company goals.

The role emphasizes leadership, cross-functional collaboration, and the ability to adapt to a fast-paced environment, including holidays and weekends.

Qualifications

• One year of leadership experience.
• Experience in sales, customer service or related fields.
• Ability to work as part of a team.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Maintain positive customer and employee experiences.
• Drive localized customer and employee metrics and share trends with store leaders.
• Provide development and performance management for staff.
• Lead efforts to maximize positive results or course-correct as needed.

Skills

Leadership

Sales experience

Customer service

Teamwork

Flexible schedule

Job description

As a Retail Experience Supervisor, you’ll use your leadership skills to inspire employees to deliver great customer experiences. To accomplish this, you’ll focus on providing positive employee experiences, skill development and performance management. You’ll compare store performance against company goals and lead your team to drive growth or improve results.

What You’ll Do

• Maintain positive customer and employee experiences
• Drive localized customer and employee and share trend with other store leaders
• Provide positive experiences, skill development and performance management
• Lead efforts to maximize positive results or course-correct when needed

Basic Qualifications

• One year of leadership experience
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Preferred Qualifications

• One year of consumer electronics industry experience
• Prior experience setting retail sales goals

What’s In It For You

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our Benefits Include

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full timePandoLogic. Keywords: Retail Supervisor, Location: Rockford, IL - 61107