Retail Experience Manager - Muncie

Best Buy; Muncie (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings resources

Health support

Job summary

Best Buy is seeking a Retail Experience Manager to lead day-to-day operations in a home store or group of stores. This role involves empowering employees, driving customer satisfaction, and analyzing performance to enhance revenue.

The ideal candidate will have experience in leadership, sales, and customer service, and will be responsible for developing staff performance and managing operational expenses. This is a full-time position with competitive benefits.

Qualifications

• 1 year of experience as a supervisor or manager.
• 2 years of sales or customer service experience.
• 1 year of experience managing operational expenses and revenue.

Responsibilities

• Empower employees to provide excellent customer experiences.
• Drive employee experience strategy across the micro-market.
• Analyze performance indicators and lead your team to drive results.
• Help drive sales and operational success within assigned locations.

Skills

Leadership

Customer Service

Sales

Performance Management

Job description

As the Retail Experience Manager, you’ll assume the day-to-day leadership duties of your Best Buy home store or group of stores to provide excellent employee and customer experiences. You’ll assign resources based on customer traffic and business needs throughout your assigned store or stores in your designated micro-market (local surrounding stores). In addition, you’ll be responsible for driving employee development and performance management.

What You’ll Do

• Empower employees to provide excellent customer experiences
• Drive employee experience strategy across the micro-market
• Analyze performance indicators against business strategies and lead your team to drive revenue and operating income results
• Lead efforts to maximize results or provide course correction as needed
• Help drive sales and operational success within an assigned home location or across the micro-market as needed

Basic Qualifications

• 1 year of experience as a supervisor or manager in business, military or related fields
• 2 years of sales or customer service experience
• 1 year of experience managing and reviewing operational expenses and revenue

Preferred Qualifications

• Previous experience in retail, sales or customer service
• Consumer electronics industry experience
• Multi-location retail experience

What’s In It For You

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our Benefits Include

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Position Type: Full time