Retail Experience Leader & Store Manager

Sarah Cornwell Jewelry; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Sarah Cornwell Jewelry is seeking a Retail Manager to lead the in-store experience, drive sales, and manage a high-performing team. You will work closely with leadership to align on strategy, promotions, and events, while ensuring exceptional customer service and a warm brand experience.

You will oversee staffing, coaching, and store operations, including HR-related processes, while coordinating with merchandising and marketing to deliver on brand standards.

Qualifications

• Experience leading a retail team and delivering strong customer experiences.
• Ability to coach, train, and coach performance with clear feedback.
• Proven skills in scheduling, promotions, and store communications.
• Familiarity with visual merchandising principles and in-store activations.

Responsibilities

• Lead regular on-floor shifts in a manager capacity, including weekends.
• Hire, train, schedule, and support retail staff.
• Set expectations, coach performance, and recognize results.

Skills

Retail leadership

Staff development

Customer service

Visual merchandising

Operations management

HR processes

Team scheduling

Tools

POS systems

Inventory software

Job description

Sarah Cornwell Jewelry is seeking a Retail Manager to lead the in-store experience, drive sales, and manage a high-performing team. You will work closely with leadership to align on strategy, promotions, and events, while ensuring exceptional customer service and a warm brand experience.

You will oversee staffing, coaching, and store operations, including HR-related processes, while coordinating with merchandising and marketing to deliver on brand standards.