Retail Experience Lead — Growth & Benefits

Fossil; Commerce (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Employee product discounts

Growth opportunities

Job summary

Fossil is seeking a Sales Associate to deliver a Radical Customer Experience in our California store. You will align your day with business needs, drive sales, and maintain a positive, team-focused environment that reflects our values.

The role emphasizes exceptional customer service, brand loyalty, and ongoing learning. If you thrive in fashion retail and enjoy helping customers look their best, this position could be a fit.

Qualifications

• 1–2 years of retail experience, preferably within the fashion retail industry.
• Passion for upholding an exceptional internal and external customer experience.
• Professionalism and a level of sophistication to the role.
• Team-centric leadership approach that motivates and inspires your talent.
• Ability to build brand loyalty.

Responsibilities

• Provide a Radical Customer Experience.
• Align daily work with business needs to achieve sales goals.
• Embrace teamwork and create a positive environment for colleagues.

Skills

Retail experience

Customer service

Brand loyalty

Team leadership

Communication skills

Presentation skills

Self-motivation

Adaptability

Education

Bachelor’s degree

Job description

Make An Impact

The Sales Associate’s overall responsibility is to provide a Radical Customer Experience. They align their day with business needs and take action in order to successfully achieve sales goals. They embrace teamwork and focus on creating a positive environment for those around them. After all, we are “Greater Together.” We are looking for people who embody our core values; Authenticity, we are all in with our unique selves. Everyone is different at Fossil and we love it! Grit, we push through, we bounce back and we set our sights on the prize & go after it. Curiosity, we ask what if? What’s next? Sense of Humor, we don’t take ourselves too seriously. Yeah, seriously. Making an Impact, we go big. We perform. We make a difference.

Who You Are

• 1-2 years of retail experience, preferably within the fashion retail industry
• Passion for upholding an exceptional internal and external customer experience
• Brings professionalism and a level of sophistication to the role
• Team centric leadership approach that motivates and inspires your talent
• Ability to build brand loyalty
• Genuinely cares to help people succeed
• Outstanding written, verbal, and presentation skills
• Collaborative with others, yet able to self-motivate and direct
• Committed to continuous learning with ability to adapt and flex
• Able to adjust and customize according to the needs of the business
• Bachelor’s degree preferred

What We Offer

• Comprehensive benefits supporting health, well-being, and future planning
• Paid time off and leave programs for life’s important moments
• Opportunities for growth, learning, and development
• Employee product discounts