Retail Experience Coordinator

CENTRAL PARK CONSERVANCY INC; United States; On-site; USD 55,000 - 69,000; Full time

Job summary

The Central Park Conservancy is seeking a Retail Experience Coordinator to support five in‑Park locations and the online shop. You will ensure strong customer service, effective merchandising, and smooth daily retail operations from the Dairy Visitor Center with occasional travel for merchandise setup and training.

The role requires at least 2 years in retail, proficiency with Shopify POS, and the ability to work weekends and evenings.

Qualifications

• Minimum 2 years of experience in retail sales and merchandising or equivalent.
• Strong interpersonal skills with an inclusive communication style.
• Organized and energetic with problem-solving abilities.
• Valid driver’s license for duration of employment.
• Proficiency with Microsoft Office, email, and internet applications.
• Experience with Shopify POS and Thrive inventory system; quick to learn new systems.
• Experience with retail devices (iPads, mobile POS, scanners, printers, payment terminals).
• Preferred: visual merchandising and basic graphic design experience.

Responsibilities

• Maintain POS uptime and troubleshoot weekly software/hardware issues.
• Respond to customer inquiries and provide information about the Conservancy and activities.
• Operate POS software and handle cash and card transactions; manage deposits and change orders.
• Assist with inventory reconciliation, sales analysis, and merchandising trends.
• Plan and set up retail events, promotions, and initiatives.
• Provide updates to Visitor Services and Retail Leadership via meetings and communications.
• Forecast stock levels and coordinate new product releases and displays.
• Move merchandise between locations and verify counts with minimal discrepancies.
• Prepare product items with barcode labeling, pricing, tagging, and packaging.

Skills

Retail experience

Interpersonal skills

Time management

Team collaboration

Tools

Shopify POS

Thrive inventory

Microsoft Office

POS hardware

Barcode / receipt printers

Job description

Position

Department: Retail
Reports to: Director of Retail Services
Status: Non-Exempt/Full-Time
Schedule: Thursday through Monday, 9:00 AM to 5:00 PM (schedule may differ during the first 2 weeks of onboarding)

About the Employer

The Central Park Conservancy is a private, not‑for‑profit organization that manages Central Park, a 843‑acre public space in New York City.

Position Summary

The Retail Experience Coordinator supports retail initiatives that enhance the visitor experience while advancing the Conservancy’s mission through retail revenue generation. The role provides effective merchandising and product knowledge, strengthens daily retail operations, and supports exceptional customer service across five in‑Park retail locations and the online shop. The coordinator is based at the Dairy Visitor Center with frequent travel between visitor centers for technology troubleshooting, merchandise display cleaning, monitoring and maintenance, signage deployment, cash handling workflows, product education, and occasionally retail sales engagement.

Responsibilities

• Maintain POS uptime and resolve technology issues promptly with daily troubleshooting of workstations, monitoring handheld POS devices, executing software updates, and coordinating planned hardware improvements. Document POS issues and collaborate with Shopify Support and the Director of Retail Services.
• Respond to customer inquiries and complaints verbally and/or in writing in a timely and professional manner. Provide information to visitors about Central Park, the Conservancy, and visitor center activities.
• Operate POS software and hardware, including cash handling and credit card sales as needed. Execute weekly retail cash deposits and receipts, prepare deposits, and process change orders for bank courier.
• Assist with retail reporting, inventory reconciliation, sales analysis, and identification of merchandising trends.
• Plan, set up, and break down retail events, seasonal promotions, and special initiatives.
• Collaborate with Retail leadership to provide the Visitor Services team with clear, engaging weekly, monthly, project, and promotional updates through meetings and written communications.
• Review trends, forecast stock levels, and coordinate new product releases and seasonal presentations.
• Support the movement of merchandise between in‑Park locations by assisting with physical transfers, verifying counts, reporting damaged or mislabeled items, and recording transfer information with minimal discrepancies.
• Prepare pre‑presentation product items, including barcode labeling, pricing, tagging, packaging, and folding. Facilitate such work for Visitor Service representatives as needed.
• Maintain organization of merchandise across all stockrooms and warehouses to maximize efficiency, safety, and inventory accuracy.
• Support interdepartmental requests for retail products and coordinate delivery or pick‑up as requested.
• Assist with regular inventory cycle counts in visitor centers.
• Collaborate generously within the Retail Team and with Visitor Services Management to execute product preparation, transfers, restocking, stockroom optimization, and related retail tasks.
• Provide staff training to implement and reinforce procedures and guidelines that ensure engaging retail experiences.
• Work collegially with Visitor Services team members and other Conservancy departments.
• Seek personal learning and development opportunities to build skills and enhance performance.
• Perform other duties as assigned.

Minimum Requirements

• Minimum of 2 years of experience within retail sales and merchandising, or equivalent.
• Strong interpersonal skills with an inclusive communication style.
• Organized and energetic with the ability to adapt and problem‑solve as needed.
• Valid driver’s license maintained for the duration of employment.
• Proficiency in Microsoft Office, e‑mail, and Internet applications.
• Successful experience with Shopify POS and a Thrive inventory management system or similar, with an ability to learn new systems quickly.
• Experience with retail devices including iPads, mobile POS devices, barcode scanners, receipt printers, label printers, payment terminals, and basic hardware troubleshooting.
• Preferred visual merchandising and basic graphic design experience.

Abilities

• Accurate and clear oral and written communication skills.
• Strong time‑management ability to complete tasks on schedule.
• Professional, courteous interaction with colleagues, vendors, and the public, marked by curiosity and willingness to learn.
• Collaborative and flexible team member.
• Ready to work weekends, evenings, holidays, and outdoors when required.
• Physical ability to stand, sit, crouch, kneel, climb stairs, stools, or ladders; lift up to 40lb. of merchandise and supplies across varied weather conditions.

Salary and Benefits

Salary range: $55K to $69K (based on level of experience)

Note: This is an in‑person position.

Diversity, Equity & Inclusion

The Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed as an inclusive and democratic space for all. Working closely with our New York City partners, we strive to create and sustain a sense of belonging for all visitors and advocate for equitable and accessible public use of the Park. We are committed to fostering a workforce and organizational culture that reflects the diversity of Central Park and the dynamic city it serves.

Safety Requirements

Employees are expected to maintain a safe work environment and follow federal, state, and local safety regulations. Employees should obey safety rules, exercise caution in all activities, and promptly alert supervisors to any hazardous conditions (e.g., spills, obstacles in walkways). The Conservancy will make every effort to ensure a safe environment for all staff.