Retail Event Associate - NHL All Star Game

Fanatics; Elmont (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Fanatics is seeking a Retail Event Operations Associate to support on-site merchandise setup, stocking, and sales at live events. You will contribute to a high-energy, fan-first environment, ensuring accurate cash handling and transactions using Fanatics POS.

This onsite role requires strong customer service skills, reliability, and the ability to thrive in a fast-paced venue setting while upholding Fanatics brand standards.

Qualifications

• Customer-focused service experience preferred.
• Ability to handle cash transactions with accuracy.
• Strong communication with fans and team members.
• Ability to work in a fast-paced event environment.

Responsibilities

• Assist with setup and breakdown of event merchandise areas.
• Engage with fans to deliver a positive, on-brand experience.
• Process sales transactions accurately using the POS system.
• Maintain clean, organized sales floor and stockroom during events.

Skills

Customer service

Cash handling

Communication

Teamwork

Stamina

Tools

POS system

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world\'s most iconic sports properties.
ROLE OVERVIEW The Retail Event Operations Associate is responsible for carrying out front-line event setup, executing logistics for the retail infrastructure at live events, and ensuring operational excellence throughout every stage of the fan experience. This role supports the full lifecycle of event retail — from merchandise setup and stocking to sales transactions and breakdown — while maintaining the highest standards of professionalism and customer service to ensure the Fanatics brand is always positively represented. The Retail Event Operations Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.Team & Leadership Impact (Build Championship Teams)

• Collaborate with the onsite Retail Event Management Team to ensure all directives are executed efficiently and the retail environment meets Fanatics\'s standards throughout each event.
• Support fellow team members during setup, breakdown, and sales operations, fostering a fun, professional, and high-performing environment for both staff and fans.
• Build and maintain effective working relationships with team members, demonstrating a willingness to set and uphold high standards of performance throughout every assignment.

Fan & Customer Impact (Obsessed with Fans)

• Deliver an exceptional, fan-first experience by maintaining the highest standards of professionalism and customer service at every touchpoint.
• Engage warmly and effectively with fans and guests, creating an exciting and welcoming retail environment that reflects the Fanatics brand.
• Handle sales transactions accurately using the Fanatics Point of Sale (POS) system, applying basic math skills to count change and balance the bank with precision.
• Respond to guest and partner needs with a willingness and drive to exceed expectations at every interaction.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Adapt quickly to a fast-paced, continuously changing event environment, independently identifying and resolving operational challenges as they arise.
• Contribute ideas and observations to the Retail Event Management Team that improve the organization, cleanliness, and overall effectiveness of the retail setup.
• Bring curiosity and a self-motivated approach to learning Fanatics\'s systems, processes, and tools in order to operate with greater efficiency at each event.

Ownership & Execution (Determined & Relentless Mindset)

• Assist with the loading and unloading of merchandise trucks, stocking of merchandise, and organization of supplies and equipment with a consistent eye for detail.
• Maintain the sales floor and stockroom to Fanatics\'s standards, ensuring the retail environment is neat, organized, clean, and fully stocked for all events.
• Demonstrate regular and consistent attendance and punctuality for the full duration of each event or assignment, with or without reasonable accommodation.
• Perform additional responsibilities as assigned by the Retail Event Management Team, approaching every task with a determined and relentless mindset.

CAPABILITIES & EXPERIENCE YOU BRING Preferred Qualifications:

• Must be a minimum of 18 years of age.
• Experience working in a venue, retail, or merchandise environment, with the ability to thrive in a high-energy, event-based setting.
• Strong customer service skills with a friendly, self-motivated demeanor and a genuine enthusiasm for meeting new people in an exciting environment.
• Ability to work independently and responsibly, as well as collaboratively as part of a team, in a fast-paced and continuously changing environment.
• Basic math proficiency, including the ability to accurately count change and balance a cash bank.
• Strong communication skills with the ability to interact effectively with supervisors, team members, and guests throughout all stages of an event.
• Physical ability to assist with loading and unloading merchandise trucks, stocking merchandise, and performing setup and breakdown tasks as required.

WORK LOCATION

On-site: Your work location will be onsite.

The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range
$23 - $23 USD

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we\'re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you\'re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset

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