Retail Engagement Coordinator

Winners Merchants International, L.P.; North Olmsted (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid holidays/vacation/sick

401(k) Associate contributions

Credit union

Employee assistance program (EAP)

Job summary

HomeGoods in North Olmsted, OH seeks a customer-focused retail associate to support daily store operations. You will promote an exceptional shopping experience, assist customers, and help maintain merchandising and cash handling procedures.

The role involves multitasking on the sales floor and collaborating with team members to meet store goals. The position requires flexibility to work evenings and weekends, and a readiness to train others and uphold company policies.

Qualifications

• High school diploma or equivalent preferred.
• Flexible schedule including evenings and weekends.
• Ability to lift heavy merchandise.
• Ability to train and provide direction to others.
• Ability to run a register and handle money.
• Must handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a highly satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Provides recognition and feedback on cashier performance.
• Maintains cash controls and change fund.
• Maintains frontline cleanliness, organization, and merchandising standards.
• Adheres to labor laws and break policies.
• Assigns registers and coordinates breaks for coverage.
• Audits and approves paperwork and loss prevention measures.
• Monitors frontline equipment and reports issues.

Skills

Team player

Customer service

Interpersonal skills

Cash handling

Confidential information

Training others

Retail supervisory experience

Coordinating/leadership

High school diploma

Education

High school diploma or equivalent

Job description

HomeGoods
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career.

• Promotes a "Highly Satisfied" customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Who We're Looking For: You.

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

25975 Great Northern Plaza

Location:

USA HomeGoods Store 0163 North Olmsted OH

This position has a starting pay range of USD $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.