Retail Donation Attendant at Mason

Cincinnatigoodwill; Ohio; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Donation Attendant to join their team. This role involves providing exceptional customer service to donors and customers, efficiently processing donations, and maintaining a welcoming atmosphere at retail locations. Ideal candidates will thrive in a fast-paced environment and possess strong communication skills. If you are passionate about helping others and enjoy a dynamic work setting, this opportunity offers a fulfilling experience while supporting a meaningful mission. Join a dedicated team making a difference in the community and enjoy a rewarding career path.

Qualifications

• 6 months of work experience or equivalent educational experience preferred.
• Ability to provide exceptional customer service and communicate effectively.

Responsibilities

• Provide exceptional customer service to donors and customers.
• Sort donated items and maintain safety and security practices.

Skills

Customer Service

Communication Skills

Ability to Lift 35 Pounds

Multilingual (Fluency in English)

Education

Previous Work Experience (6 months)

Vocational Experience

Tools

Pallet Jack

Big Joe Stacker

Basic Computer Skills

Job description

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

The Donation Attendant provides excellent customer service to Ohio Valley Goodwill donors and customers inside and outside of retail locations. Greets donors, receives donations, and supplies donors with receipts. Prepares donations for the production processing area and works to efficiently expedite merchandise in a fast-paced environment.

As a member of Ohio Valley Goodwill, you will be required to work a flexible schedule in support of the store opening, production, and closing operations. This schedule will include work on weekends and holidays.

REQUIRED QUALIFICATIONS:

1. A minimum of six months of previous work experience, or the equivalent educational or vocational experience preferred.
2. Ability to provide exceptional customer service to all of our customers and donors.
3. Ability to understand English and interact with customers and employees.
4. Ability to effectively communicate verbally with associates and customers.
5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time.
6. Ability to lift 35 pounds frequently.
7. Ability to be trained and safely use big joe stacker and pallet jack (age 18 +).

PREFERRED QUALIFICATIONS:

1. Ability to motivate the team.
2. Previous experience working in a warehouse environment.
3. Previous pallet packing and forklift experience.
4. Basic computer skills.
5. Multilingual with fluency in English.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provide exceptional customer service to all our donors/customers.
2. Create a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
3. Complete donor receipts and offer the donor a copy.
4. Sort donated items into designated categories.
5. Comply with safety and security practices including reporting safety hazards and injuries to the Retail General Manager or Retail Assistant Manager or Retail Supervisor on duty.
6. Maintain a professional appearance adhering to Goodwill uniform standards.
7. Comply with all Ohio Valley Goodwill policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
8. Demonstrate ethical behavior and comply with Corporate Compliance.
9. Adhere to work schedule set by supervisor.

OTHER DUTIES AND RESPONSIBILITIES:

1. Help truck drivers and their assistants load/unload donations into company vehicles for transport to/from other store locations.
2. Maintain a professional appearance adhering to Goodwill standards, including compliance with OVGI dress code.
3. Perform general housekeeping duties as needed including janitorial tasks such as cleaning restrooms or removing trash from the parking lot.
4. Communicate OVGI’s mission and vision effectively to our donors and customers.
5. Perform other duties as directed.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

If you’re looking for a rewarding, fulfilling experience, please join our team! Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.

Payrate: $12.00 per hour

EEO Employer/Vet/Disabled