Retail Dining FOH Supervisor

Navy Region Naval District Washington Fleet and Family Readiness (FFR)

Annapolis (MD)

On-site

USD 22,000 - 30,000

Full time

4 hours ago

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Benefits offered by this job

Use of Brigade Sports Complex

Shop at the Midshipmen Store

Shop at the Navy Exchange

Navy Federal Credit Union eligibility

MWR facilities access

Childcare with CDC & NAPS

Employee Assistance Program

Job summary

Naval Academy Hospitality seeks a Retail Dining FOH Supervisor to oversee day-to-day operations at multiple venues including catering, 1845 coffee shop, and outdoor bars. You will manage staff, coordinate floor plans, and ensure service standards for weddings, retirements, reunions, and conferences at USNA and surrounding events.

You will supervise front-of-house activities, maintain safety and sanitation, and ensure guest satisfaction while adhering to policy and alcohol service guidelines.

Qualifications

Experience in leadership or supervisory roles in food service.
Customer service and guest relations knowledge.
Experience planning or supervising catered events preferred.

Responsibilities

Execute day-to-day operations for designated ala carte locations and banquet events.
Oversee staff assignments, ensure uniforms and professional appearance.
Coordinate with managers, kitchen, logistics, and inventory staff to execute events.
Manage reservations, floor plans, room setup, and sanitation and safety procedures.
Acknowledge guests, handle complaints, and ensure client satisfaction.

Skills

Leadership

Customer service

Event planning

Food & beverage knowledge

Education

5 years education beyond high school

Job description

Summary

Join Naval Academy Hospitality and work with an outstanding group of professionals to support our varied catering events. From weddings, to retirements, class reunions, Midshipmen Events, and conferences, we cover it all! Our Retail Dining FOH Supervisors get to work in a variety of locations spanning from Catering, to our signature coffee shop 1845, the Alley Restaurant and our outdoor bars for various USNA sporting events.

Summary

Duties

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Execute day-to-day operations for designated ala carte locations according to Manager specification, and location specific SOPs. Execute banquet events according to Banquet Event Order specifications.
Oversee/prepare staff assignments to include set-up, service, tear-down and side work. Confirms all FOH service staff are in proper uniform, presenting a clean and professional image.
Communicate with Managers, kitchen, logistics, and inventory staff to coordinate execution according to specifications. Confirms reservations for The Alley restaurant and Member featured events as needed; Communicates floor plans (setup of tables, chairs, linens, table settings, etc.) and ensures room preparation is accurate. Maintains safe, secure, legal, and healthy work environment, enforcing sanitation, quality of food preparation, service standards and procedures; conforming to the regulations of the alcoholic beverage commission.
Acknowledge, greet, and thank all members and guests, and ensure client satisfaction by communicating with the members/guests. Investigate and resolve complaints regarding food and beverage quality and/or service, within scope of authority; otherwise refer the matter to appropriate management for resolution.
Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensil quality and placement; monitoring customer facing chill boxes, merchandisers, and condiment counters; monitoring food presentation and service. Assist FOH/BOH staff by refilling drinks, delivering food, bussing tables, bar support, barista support, etc. Settle cash bars, manage revenue, and manage inventory by properly completing banquet post-function reports, bar inventory sheets, and a la carte inventory sheet (in accordance with SOPs) at the conclusion of the event. Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests. Must understand and be able to train on alcohol awareness procedures such as proper pouring, accountability and proper cut off procedures. Must be C.A.R.E Trained.

Requirements

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Conditions of employment

Must be able to obtain and maintain a security clearance – requires 18 years of age
Males born after December 31, 1959 must be registered for Selective Service
Verification of employment eligibility in the United States is required - We are an E-Verify participant
Probationary period: Flexible employees are employed based on the needs of the business.
U.S. Citizenship is required for Tier 3 Positions
Must be able to understand and communicate in English
Participation in Direct Deposit
Must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.

Qualifications

In order to meet the basic requirement of the Retail Dining FOH Supervisor position, NF-1101-03, you must meet one of the following requirements:

Possess one (1) year of specialized experience in a food service role that equipped you to perform successfully the duties of this position. Specialized experience may include, but is not limited to: Front of House, Back of House, supervisory/managerial duties in the food service industry; OR
five (5) years of education beyond high school; OR
have three (3) years of general work experience.

YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION:

Experience in a Leadership, Supervisory and/or Managerial role. Education in Hotel and Restaurant Management or a closely related field is preferred.
Experience in customer service, guest relations, industry service standards, and etiquette.
Experience and comprehensive knowledge of food and beverage preparation. Experience planning, managing, or supervising catered events is preferred.
Experience and skill in written and oral communication, organization, attention to detail, self-motivation, and working independently.

Additional information

Looking for a federal job that works around your schedule? Our flex positions let you work on an as-needed basis, giving you the flexibility to earn extra income while gaining valuable federal work experience. Whether you're a military spouse, college student, retiree, or simply looking for better work-life balance, these positions are designed to fit your lifestyle. Work when you can. Grow your career when you're ready!!

We are looking for highly professional individuals that love to keep moving and provide a welcoming atmosphere for our guests while making their experience on the Yard one to remember. Event scheduling varies each week, with possible morning or evening shifts of 4-8 hours, weekdays and weekends.

Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor. Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

This flexible position is not eligible for Benefits, but NABSD employee perks include: