Retail Dept Manager Sales

The Michael's Companies; Westwood, Northern (MA, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical/dental/vision coverage

Tuition assistance

Flexible spending accounts

Commuter benefits

Adoption assistance

Job summary

The Michaels Companies store in Westwood, MA is seeking a Sales Manager to lead a high-performing, customer-focused team and uphold brand standards across front-end and service operations. You will coach selling behaviors, drive KPIs, and ensure smooth omni-channel fulfillment while managing store conditions and daily execution.

You will train associates, oversee POS operations, and champion Loyalty Rewards participation, protection plans, and in-store programs.

Qualifications

• Minimum 3+ years retail leadership experience.
• Ability to lead and coach team members to meet selling standards.
• Experience with POS and Self-Checkout systems preferred.

Responsibilities

• Lead store with a focus on selling culture and customer experience.
• Ensure SOPs and company programs are followed and policies are enforced.
• Model and coach exemplary customer service and selling behaviors to improve conversion.
• Provide MOD coverage, maintain floor leadership and operational continuity.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment (BOPIS/Same Day Delivery).
• Promote Loyalty Rewards and protection plans to drive retention.
• Drive sales and operational excellence in Knit & Sew Shop and related services.
• Train and develop team through onboarding and ongoing skill-building.
• Support Asset Protection to minimize shrink and maintain safety.

Skills

Retail leadership

Customer experience coaching

Team leadership

POS & self-checkout operation

Tools

POS systems

Self-Checkout systems

Loyalty program tools

Job description

Store - BOS-WESTWOOD, MA

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned

Minimum Type of Experience Required 3+ years retail leadership experience

Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation. Ability to climb ladders or step stools to stock and retrieve products. Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment. Ability to work in a fast-paced environment with frequent customer interactions. Work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position: $16.00 - $22.20 This position may be eligible for overtime compensation in accordance with state and local laws.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

• 401(k) with employer match
• an Employee Assistance Program
• medical, dental, and vision coverage
• telemedicine services
• flexible spending accounts
• commuter benefits
• tuition assistance
• adoption assistance
• various voluntary insurance options
• employee discounts
• access to partner discount programs

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Los Angeles County