Retail Customer Service Supervisor PT

TJX; Brentwood (TN); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision insurance

Paid holidays/vacation

Job summary

TJ Maxx is seeking a Front End Leader to promote an excellent customer experience and supervise Associates at the front of the store. You’ll lead by example, ensuring courteous service, training, and adherence to store policies.

Responsibilities include assigning registers, coaching on loyalty programs, and coordinating breaks while maintaining a safe, organized environment. Nights and weekends may be required.

Qualifications

• Strong customer service and POS experience preferred.
• Understanding of merchandising techniques.
• Ability to multitask in a fast-paced retail environment.
• Excellent communication and organizational skills.
• Experience leading and training associates.
• Ability to train others and promote loyalty programs.

Responsibilities

• Oversees front-of-store operations and delivers an excellent customer experience.
• Assigns registers and coordinates breaks for associates, ensuring POS coverage.
• Trains and mentors associates on front-end principles and loyalty programs.
• Maintains store safety, cleanliness, and adherence to labor policies.
• Promotes security, shrink reduction, and adherence to procedures.
• Partners with management on training needs and providing feedback.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Team leadership

Training others

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Applicants with arrest or conviction records will be considered for employment.

Address

330 Franklin Pike Rd

Location

USA TJ Maxx Store 0115 Brentwood TN

This position has a starting pay range of $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.