Retail Customer Service Supervisor Full Time

TJX; Warrensville Heights (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Paid holidays

Job summary

HomeGoods, part of the TJX Companies, seeks a frontline-friendly associate to promote a highly-satisfied customer experience and support store operations. You will mentor Associates, handle register transactions with integrity, and help ensure a clean, well-merchandised sales floor while adhering to policies.

Flexible scheduling including evenings and weekends is required. Candidates should have excellent interpersonal skills and prior retail or supervisory experience preferred.

Qualifications

• High School diploma or equivalent is preferred.
• Excellent interpersonal and customer service skills.
• Able to work flexible schedule including evenings and weekends.

Responsibilities

• Promote a highly-satisfied customer experience and drive loyalty.
• Train and mentor Associates on frontline execution and policies.
• Manage register transactions and ensure accurate cash handling.
• Monitor and maintain cleanliness and merchandising standards on the frontline.
• Coordinate breaks and assign registers to ensure coverage.
• Support management with reporting and policy adherence.

Skills

Customer service

Interpersonal skills

Team player

Cash handling

Register operations

Flexible schedule

Safety awareness

Attention to detail

Education

High School diploma or equivalent

Tools

Cash register

Job description

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career.

Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

• Promotes a "Highly Satisfied" customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Who We’re Looking For: You.

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to othersli>
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

4033 Richmond Road

Location:

USA HomeGoods Store 1128 Warrensville Heights OHThis position has a starting pay range of $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.