Retail Customer Service Supervisor

TJ Maxx; Beavercreek (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading retail company as a Retail Team Lead, responsible for delivering exceptional customer service and overseeing front-of-store operations. The role involves training associates, managing register assignments, and ensuring compliance with policies. Enjoy benefits including health coverage and 401(k) matching.

Benefits

Associate Discounts

Health Benefits

401(k) with Company Match

Paid Time Off

Qualifications

• Minimum of 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Oversee front-of-store associates and ensure customer satisfaction.
• Train and mentor associates on customer service principles.
• Communicate effectively with management regarding priorities.

Skills

Customer Service

Communication

Organizational Skills

Teamwork

Job description

Job Description: Retail Team Lead at TJ Maxx

Overview:

Join TJX Companies, a Fortune 100 leader in off-price retail, where each day offers new opportunities for growth, exploration, and achievement. Be part of our vibrant team that values diversity, fosters collaboration, and prioritizes your development across our global network of stores, distribution centers, and offices, including brands like TJ Maxx, Marshalls, HomeGoods, and more.

Position Summary:

The Team Lead is responsible for delivering an excellent customer experience by overseeing front-of-store associates, ensuring prompt, courteous service, and promoting loyalty programs. This role models outstanding customer service, maintains store organization, and supports team development.

Key Responsibilities:

1. Foster a positive customer experience both internally and externally.
2. Promote a culture of honesty, integrity, and confidentiality.
3. Train and mentor associates on front-end principles and personalized customer service.
4. Manage register assignments, POS coverage, and breaks.
5. Address customer concerns promptly to ensure satisfaction.
6. Ensure store tasks are completed according to plan, prioritizing as needed.
7. Communicate effectively with management and team members regarding priorities and progress.
8. Provide and receive recognition and constructive feedback.
9. Collaborate with management on training needs to enhance team effectiveness.
10. Ensure compliance with labor laws, policies, and safety standards.
11. Promote credit and loyalty programs and support shrink reduction initiatives.
12. Maintain a safe environment and promote safety awareness.
13. Perform other duties as assigned.

Qualifications:

• Flexible schedule availability, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multi-task and adapt to change.
• Excellent communication and organizational skills with attention to detail.
• Team player capable of training others.
• Minimum of 1 year retail experience and 6 months of leadership experience.

Benefits:

Includes associate discounts, EAP, health benefits, 401(k) with company match, paid time off, and more. Benefits are subject to plan terms and may vary. We are committed to equal employment opportunity and provide reasonable accommodations in accordance with applicable laws.

Location & Compensation:

Address: 2850 F. Centre Drive, Beavercreek, OH, USA

Starting pay range: $13.00 - $13.50 per hour, based on skills, qualifications, and experience.