Retail Customer Service Specialist (Shared)

Sherwin-Williams; West Bend (WI); On-site; USD 20,286 - 28,893; Full time

Job summary

A leading paint manufacturer is seeking a full-time Customer Service Specialist in Wisconsin. This role involves assisting customers both in-store and via phone, ensuring satisfaction and meeting sales goals. Candidates must have a valid driver's license, be able to lift up to 50 lbs. frequently, and be willing to work evenings and weekends. A high school diploma or GED is preferred, along with experience in retail or customer service. Join a team that values excellence and client satisfaction.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country without needing sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Willing to work scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Build productive trust relationships with customers.
• Process sales transactions accurately.
• Maintain precise work order files.

Skills

Customer service

Sales skills

Problem-solving

Product knowledge

Team collaboration

Education

High School diploma or GED

Job description

Job Description

Location: Store #3538, 1171 E. Sumner Street, Hartford, WI 53027 and other locations within a 15 mile radius.

Job Type: Full-Time

Starting Pay: $17.85/hr or based on relevant experience.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.