Retail Customer Service Specialist

DICK'S Sporting Goods, Inc.; Woodbury (MN); On-site; USD 17,000 - 27,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Customer Service Specialist in Minnesota to deliver outstanding shopping experiences by proactively assisting customers, maintaining brand standards, and supporting front-end operations.

You will greet customers and teammates, resolve questions, and help with register coverage as needed. The role emphasizes in-depth product knowledge, adherence to safety and loss prevention policies, and collaboration with management to maintain a welcoming store

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Greet teammates and customers and proactively understand their needs.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage and support cashiers with complex transactions.
• Assist management with scheduling, directing workflow, and monitoring presentation standards.
• Uphold merchandising and presentation standards and participate in training for programs.

Skills

Customer service

Sales experience

Cash handling

Communication

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.

Serve as primary customer service provider at the front end and liaison between customers and management.

Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.

Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.

Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.

Maintains confidentiality of all Company information.

Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

Take an all-hands-on-deck approach to support the team across the store.

Perform other tasks as assigned by management.

TEAMMATE TRAITS

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making
• Abilities
• Action-Oriented

QUALIFICATIONS

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.